Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Brink

Baton Rouge,LA

Summary

Results-driven professional with a strong background in data entry and training, honed at Quanta and Helpcloud. Proven ability to enhance data accuracy and streamline processes, leveraging advanced Microsoft Excel skills and exceptional attention to detail. Recognized for improving team performance and developing effective training programs that align with corporate goals.

Overview

8
8
years of professional experience

Work History

Fleet Data Entry Clerk

Quanta
11.2023 - Current
  • Organized and maintained databases, ensuring data integrity and accuracy.
  • Proficient in Microsoft Excel, including creating and managing spreadsheets, formulas, and data analysis
  • Identified and corrected inconsistencies in data entries, resulting in improved data accuracy
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Conducted audits of existing data entry processes.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

Sales Trainer, L&D Department

Helpcloud
05.2022 - 09.2023
  • Set precise goals at the beginning of every training module.
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Managed recruitment, training and development for highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
  • Revamped outdated course materials to reflect current best practices in sales methodologies and processes.
  • Developed customized training modules to address specific needs of various markets and regions.

Collections Supervisor

Comcast
03.2017 - 04.2022
  • Streamlined processes using targeted implementation of data-driven collection initiatives.
  • Achieved exemplary customer service standards via conflict resolution strategies.
  • Improved team productivity through ongoing coaching, training, and performance evaluations.
  • Mentored junior staff members on best practices in debt collection techniques and procedures.
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.

Education

High School Diploma -

Atholton
Baltimore, MD

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Fast typing speed
  • Time management
  • Spreadsheet management

Timeline

Fleet Data Entry Clerk

Quanta
11.2023 - Current

Sales Trainer, L&D Department

Helpcloud
05.2022 - 09.2023

Collections Supervisor

Comcast
03.2017 - 04.2022

High School Diploma -

Atholton

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