Driven Mortgage Loan Officer with a track record of enhancing client retention and satisfaction at HomeRate Mortgage. Skilled in relationship selling and navigating residential mortgage lending regulations. Demonstrates elite customer service and goal-oriented focus, ensuring seamless loan origination processes.
Hi, I’m
Alexander Carter
Soddy Daisy,TN
Summary
Overview
13
years of professional experience
1
year of post-secondary education
Work History
HomeRate Mortgage
Mortgage Loan Officer
01.2017 - Current
Job overview
- Helped over 100 clients purchase or refinance per year
- Generated over 20 million dollars in loan volume per year
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
Bonefish Grill
Server
01.2012 - 01.2018
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Oakland Community College2900 Featherstone Road Auburn Hills, MI 48326
01.2008 - 01.2009
University Overview
Skills
- Elite customer service skills
- Goal-Oriented
- Relationship selling
- Residential mortgage lending regulations
- Negotiation Tactics
- Financial Analysis
- Underwriting knowledge
- Refinancing options
- Document analysis
- Microsoft Office
- Attention to Detail
Accomplishments
Accomplishments
2020 Chattanooga Mortgage Bankers Association Diamond Tier mortgage production
2021 Chattanooga Mortgage Bankers Association Platinum Tier mortgage production
Hobbies
Hobbies
Golf, traveling, exercising
Timeline
Mortgage Loan Officer
HomeRate Mortgage
01.2017 - Current
Server
Bonefish Grill
01.2012 - 01.2018
Oakland Community College
01.2008 - 01.2009
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