ALEXANDER CERRITOS
Houston,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld
08.2025 - 11.2025
- Monitored Daikin Park premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, providing support and coordinating with LE & EMS.
- Conducted regular patrols to identify potential security risks and enforce regulations.
Police Communications Dispatcher
Prairie View A&M University Police Department
01.2025 - 07.2025
- Learned to operate advanced dispatch systems (CAD, radio, 911 software) to monitor and direct field units effectively.
- Improved operational safety for 16+ officers and approximately 9,900 students by providing real-time incident updates, supporting informed decision-making and rapid response coordination.
- Engaged in structured training programs to enhance knowledge of law enforcement protocols, departmental policies, and standard operating procedures, contributing to improved operational readiness and compliance.
Customer Service Associate
Walgreens
02.2022 - 10.2022
- Addressed an average of 15+ customer concerns weekly contributing to an increase in overall customer satisfaction over a six-month period.
- Consistently maintained extensive knowledge of Walgreens’ product inventory, including pharmaceuticals, health and wellness items, and retail merchandise, to provide accurate information supporting regulatory compliance.
- Processed and printed an average of 15+ customer documents and photographs daily, ensuring accuracy, confidentiality, and in compliance with Walgreens' quality and data privacy standards.
Crew Member
Five Guys
08.2019 - 01.2022
- Collaborated with a team of 10+ staff members to ensure efficient workflow and timely order fulfillment.
- Processed over $2,000 in daily sales while ensuring accurate cash and electronic payments
- Operated front register and provided support across multiple restaurant functions, including food preparation, customer service, and cleanliness in a fast paced environment.
Education
High School Diploma -
Jersey Village Highschool
Jersey Village TX06-2021
Skills
- TWIC
- Supervisor Experience
- Technology Proficiency (Outlook,Teams,Etc)
- Regulatory Compliance & Documentation
- Bilingual - English/Spanish
Certification
- Level II Unarmed Security Officer license - 2024-05-28
- Level III Armed Security Officer license - 2025-04-27
- Oleoresin Capsicum O/C Training -2025-05-17
- CPR Certification 2025-08-10
Timeline
Security Officer
GardaWorld
08.2025 - 11.2025
Police Communications Dispatcher
Prairie View A&M University Police Department
01.2025 - 07.2025
Customer Service Associate
Walgreens
02.2022 - 10.2022
Crew Member
Five Guys
08.2019 - 01.2022
High School Diploma -
Jersey Village Highschool