Alexander Coley
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Norwegian Cruise Line
Orlando, Florida
09.2022 - 08.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
Line Cook
Wendy’s
Blue Ridge, Georgia
06.2020 - 11.2020
- Placed orders for supplies and food inventory items with vendors to restock pantry and refrigerator.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Store Crew Member
Ingles
Cumming, Georgia
01.2019 - 10.2019
- Recommended, selected and located merchandise based on customer desires.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Computed purchases and received and processed cash or credit payment.
Education
Creative Writing, AA -
Full Sail University
02.2021
Skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Data Collection
- Product Knowledge
- Adaptive Team Player
- Conflict Mediation
Writing Experience
- Author, Into the Night
- The Ordinary
- She Sleeps
- Screenwriter, Control
- Eva
- Escaping Mars
Languages
English
Full Professional
Portuguese
Limited
Accomplishments
I am a published author of the children's book, "A Night in the Woods" which was distributed by Writer's Public in 2021. I've also worked on a few other projects including a a short illustrated graphic novel and a handful of poems that are currently awaiting to be published as well. I also just recently passed my Prometric CNA tests (both written and clinical skills) passing with a soaring 94%.
Certification
- CNA certification and state license | Prometric | 2024
Timeline
Customer Service Representative
Norwegian Cruise Line
09.2022 - 08.2023
Line Cook
Wendy’s
06.2020 - 11.2020
Store Crew Member
Ingles
01.2019 - 10.2019
Creative Writing, AA -
Full Sail University