Alexander Colvin
Mesa,AZ
Summary
Well versed business professional with solid background in operations and process improvement. Proven track record of supporting business initiatives and driving efficiency through effective project management. Demonstrated ability in problem-solving and communication.
Overview
9
9
years of professional experience
Work History
Payroll Implementation Specialist
ADP
Tempe, AZ
08.2024 - 04.2026
- Assist new small business owners with customizing their RUN product with ADP with an average revolving caseload of 150-180 clients for 6-8 weeks at a time.
- Led implementation projects to enhance client onboarding processes and ensure seamless system integration.
- Developed training materials to support end-users in navigating software solutions effectively for each client during implementation.
- Collaborated with cross-functional teams to identify and resolve system issues with proven success scored by NPS promoters and detractors.
- Analyzed project requirements and tailored solutions to meet diverse client needs, driving successful outcomes daily.
Office Manager/Human Resources Generalist
Southwest Foodservice Excellence
Scottsdale, AZ
02.2023 - 06.2024
- Oversaw daily office operations for an office of 25, ensuring efficiency and compliance with company policies.
- Managed up to 5 vendor relationships, negotiating terms to enhance service quality and cost-effectiveness.
- Developed and implemented office procedures to streamline workflows and improve communication.
- Coordinated training sessions for new staff averaging 4 per quarter, fostering a culture of continuous learning and development.
- Maintained inventory levels, ordering supplies as needed to support uninterrupted business functions.
Customer Advocate II
Carvana
Tempe, AZ
05.2021 - 01.2023
- Digital Communications/Inbound Phones/Document Verification.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques averaging 50-80 customers per day.
- Assisted in streamlining processes to enhance customer experience and operational efficiency for a department of 30 employees.
- Collaborated with cross-functional teams to develop solutions for customer service challenges
- Mentored up to 15 new team members weekly on best practices for customer engagement and support.
- Analyzed customer feedback to identify trends and inform service improvements.
Human Resources Coordinator
Enchantment Resort and Mii amo Spa
Sedona, AZ
10.2018 - 05.2021
- HR's first point of contact for 500 team members while also providing administrative support to an executive board of 15.
- Coordinated 5-10 recruitment processes weekly, aligning talent acquisition with organizational goals.
- Developed and implemented 4 employee onboarding programs to enhance retention and engagement with proven success measured by turnover ratio reporting using data obtained during new hire check ins along with exit interviews.
- Assisted in performance management initiatives, streamlining evaluation processes for improved outcomes.
- Led efforts to improve workplace culture through employee feedback initiatives and team-building activities.
- Analyzed HR metrics to inform strategic decision-making and drive continuous improvement in HR practices.
Front Office Manager
Sky Ranch Lodge
Sedona, AZ
01.2017 - 09.2018
- Successfully led a team of 11 front office agents and created a customer service excellence training program designed to elevate revenue through exceptional guest experiences with proven success using guest surveys.
- Supervised front office operations for a property of 79 rooms, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk staff, enhancing service quality and operational efficiency daily.
- Implemented a scheduling system to optimize staffing levels during peak periods while also reducing labor costs.
- Collaborated with a management team of 5 to develop strategies improving guest satisfaction scores with the intent to maximize revenue.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH09-2024
Skills
- Human resources compliance, employee relations, and benefit administration
- Recruitment, onboarding, and ATS
- Business strategy and analysis
- Performance management
- Highly proficient in HRIS administration and migration
- “Workforce Now” by ADP, “RUN Payroll” by ADP, and Paycom expert
- Office and project management
- Client and employee training
- Project management
- Data entry and migration expert
- Billing analysis
- Microsoft Office expert
- Expert level customer service/escalation resolution
- Technical troubleshooting
- Customer/Employee needs assessment
- Report and documentation preparation
Timeline
Payroll Implementation Specialist
ADP
08.2024 - 04.2026
Office Manager/Human Resources Generalist
Southwest Foodservice Excellence
02.2023 - 06.2024
Customer Advocate II
Carvana
05.2021 - 01.2023
Human Resources Coordinator
Enchantment Resort and Mii amo Spa
10.2018 - 05.2021
Front Office Manager
Sky Ranch Lodge
01.2017 - 09.2018
Bachelor of Science - Business Administration And Management
Southern New Hampshire University