Alexander Crowley

• Helped customers find specific products, answered questions and offered product advice.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

OFFICE WORK:

• Coordinated inventory, stocking, and ordering.
• Secured items and packages for transport to alleviate damage.
• Transported product to various storefronts.
• Created transport manifests and invoices for sold product.
• Daily use of Microsoft Office programs including Excel and Word.

IT WORK:

• Set up the hardware and software necessary for a network.
• Maintained network and ran cables through office for internet and telephone services.
• Maintained inventory systems data and troubleshooted any technical issues that would arise.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Staged merchandise and stocked sales floor to stimulate impulse sales.
• Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.

• Stocked and cleaned shelves while maintaining neat and orderly store.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

• Worked in a control tower at Moore High School's football stadium.
• Controlled advertisements, audio, and cameras used for streaming football games live.
• Controlled advertisements sent to a large scoreboard.

• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Disposed of expired and overripe items to eliminate health risks.
• Assessed floor displays to restock merchandise.
• Assisted customers with product, promotion and policy information.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
• Assisted customers with product, promotion and policy information.
• Checked shelves in department to determine replenishment needs.
• Updated signage to reflect current pricing and promote target merchandise.