Alexander Cruzado Jr
Sales Consultant
Brooklyn New York
Summary
Reliable Boston University grad with 4+ years of customer service and management experience as well as outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee with the ability to lead. Well rounded and trained in numerous fields granting the ability to approach new clients, projects, and tasks without complication.
Overview
7
7
years of professional experience
Work History
Guest Receptions Assistant Promoted From Valet
The Lenox Hotel
03.2022 - 11.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Quality Assurance and Vault Specialist
New England Treatment Access
08.2021 - 10.2021
- Intake orders of flower and MIP's from external shops on a regular basis
- Utilize knowledge of state Metric System in accordance with in house system to track and create orders
- QC and relabel over 800+ individual MIP's and dozens of batches on a daily basis
- Facilitated orders and tracking of CCM 2021
PROJECT MANAGER
Roofing World of New York
05.2020 - 08.2021
- Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments
- Oversaw workforce schedules and allocated resources, directing teams of 5-10 men.
- Produced positive client relations and generated additional leads at multiple job sites.
- Generated procurement plans and schedules for material acquisition across several warehouses
Lead Intern
Lucy Lang Campaign for Manhattan District Attorney
02.2021 - 07.2021
- Trained new interns in voter outreach and proper communications.
- Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed
- Called voters to promote candidate by sharing policies and general voting information
- Attended campaign events and meetings to record notes, transport materials and assist staff
- Sorted and organized files, spreadsheets and reports.
FRONT DESK ASSISTANT
Katzenberg Center Library
09.2018 - 05.2019
- Monitored front area and ensured safety of staff and guests
- Provided first point of contact assistance in a facility for over 30,000 undergrads
- Input materials into BU library database and scanning 10-75 materials on daily basis
Group Leader
Center For Family Life
06.2017 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Reviewed daily requirements and forecasts and delegated work for staff of SYEPS
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Supervised and motivated SYEPS and camp goers in support of group activities and travel.
Camp Counselor
Center For Family Life
Brooklyn, NY
2014.06 - 2017.05
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
Education
Bachelor of Science - Political Science and Government
Boston University
Boston, MA05.2022
Skills
- Project leadership
- Personnel management
- Personnel training
- Event coordination
- Documentation
- Customer service
- Organizational skills
- Leadership
- Data management
- Project planning
- Lead generation and sales
Timeline
Guest Receptions Assistant Promoted From Valet
The Lenox Hotel
03.2022 - 11.2022
Quality Assurance and Vault Specialist
New England Treatment Access
08.2021 - 10.2021
Lead Intern
Lucy Lang Campaign for Manhattan District Attorney
02.2021 - 07.2021
PROJECT MANAGER
Roofing World of New York
05.2020 - 08.2021
FRONT DESK ASSISTANT
Katzenberg Center Library
09.2018 - 05.2019
Group Leader
Center For Family Life
06.2017 - 09.2018
Camp Counselor
Center For Family Life
2014.06 - 2017.05
Bachelor of Science - Political Science and Government
Boston University
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