Ethan Nieves
Summary
Business Administration student with eight years of diverse customer service experience. Proven ability to enhance operational efficiency through team coordination and guest issue resolution. Eager to leverage leadership skills in a Park Ranger role, promoting conservation and exceptional visitor engagement.
Overview
9
9
years of professional experience
Work History
Guest Service Coordinator (Promoted from Valet Driver)
Towne Park – Disney Resorts
Orlando, FL
10.2025 - Current
- Resolved guest concerns with professionalism and efficiency.
- Coordinated team communication during peak resort activity periods.
- Trained new employees on safety protocols and guest engagement techniques.
- Supervised daily valet operations to ensure seamless service delivery.
- Promoted a safe environment for both guests and staff members.
- Supported operational efficiency through effective daily management practices.
- Safely operated guest vehicles, adapting to varying weather conditions in outdoor settings.
Public Adjuster
Helping Neighbors Claims Adjusters
Miami, FL
09.2024 - Current
- Negotiated with insurance carriers to advocate for clients' best interests.
- Investigated property damage claims in compliance with Florida regulations.
- Conducted thorough inspections of residential and commercial properties, accurately documenting damages.
- Communicated policy information effectively to clients and insurance representatives.
- Maintained comprehensive reports while managing multiple ongoing cases.
- Built trust through professionalism and exceptional client service.
Server | To-Go Specialist | Host | Delivery Driver
Olive Garden
Miami, FL
09.2020 - 09.2024
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered high-quality service to guests in fast-paced dining environment.
- Managed customer orders using restaurant's point-of-sale system efficiently.
- Handled cash and credit transactions accurately during peak service hours.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Party Host | Game Room Attendant | Kid Check
Chuck E. Cheese
Miami, FL
05.2018 - 09.2020
- Coordinated party setup and decorations to create memorable experiences for children's celebrations.
- Engaged children in interactive entertainment and character appearances.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Coordinated activities and games for guests of all ages.
- Managed financial transactions for party bookings. made by customers for services rendered during parties.
- Maintained cleanliness and organization of game room during peak hours to enhance guest enjoyment and safety.
Sales Associate / Cashier
Old Navy
Miami, FL
11.2017 - 05.2018
- Processed transactions accurately at the cash register.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and answered inquiries.
- Collaborated with team members to support sales goals.
- Restocked shelves and ensured inventory availability for customers.
- Maintained store cleanliness and organized merchandise displays.
Education
Bachelor of Business Administration -
Miami Dade College
Miami, Florida05-2027
High School Diploma -
Cutler Bay Senior High School
Miami, Florida06-2020
Skills
- Customer Service
- Communication
- Team Collaboration
- Conflict resolution
- Problem Solving
- Public Safety Awareness
- Documentation & Reporting
- Microsoft Office
- Adaptability
- Negotiation
- Leadership
Education Highlights
- Completed a Pre-AICE Environmental Science course focused on ecosystems, conservation, environmental stewardship, and environmental science.
- Selected for an optional Marine Biology enrichment program emphasizing conservation education and environmental awareness.
Leadership And Volunteer Experience
- Member in Charge of running an Honors Society ceremony- Delegated tasks among student volunteers; Organized event materials; Assisted attendees; Document and create detailed report about event.
- Volunteered in multiple local park/beach cleanups
Hobbies and Interests
- Gym
- UFC
- Brazilian Jiu-Jitsu (BJJ)
- Endurance Hiking
- Primitive Camping
- Fishing
- Meditation
Timeline
Guest Service Coordinator (Promoted from Valet Driver)
Towne Park – Disney Resorts
10.2025 - Current
Public Adjuster
Helping Neighbors Claims Adjusters
09.2024 - Current
Server | To-Go Specialist | Host | Delivery Driver
Olive Garden
09.2020 - 09.2024
Party Host | Game Room Attendant | Kid Check
Chuck E. Cheese
05.2018 - 09.2020
Sales Associate / Cashier
Old Navy
11.2017 - 05.2018
Bachelor of Business Administration -
Miami Dade College
High School Diploma -
Cutler Bay Senior High School