Alexander Cunningham
Cleveland,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Strong background in sales and management experience that I believe can take me to the next level. Someone who prides himself on his work and working for someone with a strong culture that I can come in and make an immediate impact on not only the company but the people within.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
06.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Assistant Manager
Enterprise Rent-A-Car
12.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Management Trainee/Management Assistant
Enterprise Rent-A-Car
01.2022 - 12.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
W/R Inspector
Dayton Freight Lines
10.2020 - 01.2022
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Education
BBA - Business Management
Kent State University
Kent, OH12.2021
Skills
- Operations Management
- Strategic Planning
- Business Development
- Staff Management
- Sales Monitoring
- Sales Reporting
- Marketing Tactics
- Sales and Marketing
- Customer Relationship Management (CRM)
- Retail Operations Management
Timeline
Branch Manager
Enterprise Rent-A-Car
06.2024 - Current
Assistant Manager
Enterprise Rent-A-Car
12.2022 - 06.2024
Management Trainee/Management Assistant
Enterprise Rent-A-Car
01.2022 - 12.2022
W/R Inspector
Dayton Freight Lines
10.2020 - 01.2022
BBA - Business Management
Kent State University