Alexander Dacri
Mount Jackson,VA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Aldi
Winchester, VA
12.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Houseman
Old Sturbridge Inc
Sturbridge , MA
08.2018 - 08.2019
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Ensured that all public areas were presentable at all times.
- Provided assistance with moving furniture or heavy objects when necessary.
- Assisted in setting up meeting spaces for events or conferences.
- Collected and removed trash from rooms.
- Organized supplies for use based on expected customer needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assisted in landscaping and grounds maintenance tasks.
Deli/Seafood Clerk
Shaw's Supermarket
Sturbridge, MA
08.2015 - 08.2018
- Greeted customers and answered their questions regarding seafood selection, prices, and availability.
- Assisted in unloading delivery trucks and stocking shelves with fresh seafood items.
- Stored products at appropriate temperatures according to health regulations.
- Ensured that seafood products were labeled properly with expiration dates.
- Cleaned and sanitized display cases daily to ensure customer safety.
- Rotated stock on a regular basis to prevent spoilage or product waste.
- Instructed customers on proper cooking techniques for various types of seafood items.
- Conducted periodic quality checks on all incoming shipments of seafood products.
- Organized backroom storage areas for efficient retrieval of merchandise.
- Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
- Placed proper signage on products to display pricing, description, code dating and COOL information.
- Followed cleaning schedule for floors, walls and storage areas.
- Took apart equipment to rinse, clean and sanitize components.
Education
High School Diploma -
David Prouty High School
Spencer, MA05-2015
Skills
- Loss Prevention
- Business Development
- Store Organization
- Operations Oversight
- Customer Relations
- Department Oversight
- Stock management
- Retail Operations
- Assignment Delegation
- Employee Scheduling
- Regulatory Compliance
- Store Opening and Closing
- Incident Reports
- Budgeting and cost control
- Mentoring and Coaching
- Order Management
- Inventory counting
- Performance Evaluations
- Team Building and Leadership
- Hiring and Training
- Time Management
- POS systems operations
- Records Maintenance
- Workforce Management
Accomplishments
- Hit a monthly sales record while left in charge of the store.
References
References available upon request.
Timeline
Assistant Store Manager
Aldi
12.2019 - Current
Houseman
Old Sturbridge Inc
08.2018 - 08.2019
Deli/Seafood Clerk
Shaw's Supermarket
08.2015 - 08.2018
High School Diploma -
David Prouty High School