Alexander Day
Glenwood,USA
Summary
9+ years of customer-facing experience delivering efficient service in high-volume hospitality environments. Demonstrates strong communication, time management, POS proficiency, and team leadership-coordinating events for guests and supervising floor operations to maintain service standards. Leverages relationship-building and training skills to drive repeat business and seeks to translate hospitality expertise into sales-driven roles that enhance customer experience and revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender
Newton country club
Newton, NJ
04.2022 - Current
- Processed over 60 member orders per shift via POS, ensuring accurate billing and timely service.
- Built professional relationships with club members to improve satisfaction and encourage repeat visits.
- Managed point-of-sale reconciliations each shift to ensure billing accuracy and timely end-of-day close.
Server/Waiter
Minerals Resort and Spa
Vernon, NJ
04.2017 - 08.2022
- Led server team each shift to coordinate floor operations and maintain timely service and high guest satisfaction.
- Managed a second restaurant during managers' absence to keep operations and service standards consistent.
- Trained and mentored new servers on service standards and said POS procedures to speed up onboarding and maintain consistent floor coverage.
Education
Sports/Business management - Some college
Centenary College
Hackettstown, NJSkills
- Interpersonal skills
- Mathematics
- Customer inquiry handling
- Sales
- Customer relationship building
- Computer operation
- POS systems
- Customer service
- Communication skills
- Customer issue escalation
Certification
Driver's License
Timeline
Server/Bartender
Newton country club
04.2022 - Current
Server/Waiter
Minerals Resort and Spa
04.2017 - 08.2022
Sports/Business management - Some college
Centenary College