Melissa Holloway
Spotsylvania,VA
Summary
Highly motivated professional with a desire to take on new challenges. Strong worth ethic, adaptability, and interpersonal skills. Works effectively unsupervised and can quickly master new skills. Proven track record of excellence in customer service industry. Seeking to leverage my degree and apply years of knowledge to a new career.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Red Robin Gourmet Burgers
Spotsylvania, VA
06.2023 - Current
- Demonstrate problem solving skills by promptly addressing guest concerns and resolving issues to improve customer satisfaction
- Proven ability to listen to customer needs and provide personalized suggestions
- Consistently exceeding guest and management expectations ensuring positive experiences for guests
- Multitasking competently to meet customer needs and uphold proper workflow.
Server/Event Server
Fawn Lake Country Club
Spotsylvania
10.2022 - 04.2023
- Provided a positive team environment through effective communication skills
- Effectively adapted to varying event settings and succeeded in fast paced settings
- Demonstrated strong interpersonal and communication skills when interacting with guests and accommodating special requests with professionalism and courtesy.
Server/Togo
Cheddar's Scratch Kitchen
Fredericksburg
03.2020 - 07.2022
- Ensured that each guest was served courteously, quickly, and efficiently
- Developed rapport with guests and assisted in generating repeat business by providing excellent customer service
- Adapted quickly to changing priorities and demands during busy shifts
- Demonstrated resilience and flexibility.
Server
Ruby Tuesday
Fredericksburg
08.2017 - 10.2019
- Received recognition from management for dependability and commitment to go above and beyond job requirements
- Established strong communication skills by effectively communicating between kitchen staff and customers to ensure guest positivity.
Optometric Technician
Access Eye Centers
Fredericksburg
09.2014 - 09.2015
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries, as well as visual acuity tests and color vision tests
- Assisted optometrist with complex procedures, such as glaucoma testing and retinal imaging
- Managed patient flow while optimizing efficiency to enhance patient satisfaction.
Education
Bachelor of Interdisciplinary Studies - Business, Psychology, and Education
Virginia Commonwealth University
05.2024
Associate of Arts and Sciences -
Germanna Community College
Skills
- Problem-solving and decision making
- Marketing skills
- Computer Skills
- Communication skills
- Flexible and Adaptable
- Time Management
- Customer Service
- Microsoft Office and technology proficiency
- Multitasking
- Interpersonal Skills
Timeline
Server/Bartender
Red Robin Gourmet Burgers
06.2023 - Current
Server/Event Server
Fawn Lake Country Club
10.2022 - 04.2023
Server/Togo
Cheddar's Scratch Kitchen
03.2020 - 07.2022
Server
Ruby Tuesday
08.2017 - 10.2019
Optometric Technician
Access Eye Centers
09.2014 - 09.2015
Bachelor of Interdisciplinary Studies - Business, Psychology, and Education
Virginia Commonwealth University
Associate of Arts and Sciences -
Germanna Community College
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