Alexander Douglas
Phoenix,AZ
Summary
Enthusiastic Fulfillment Associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 60-70 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
7
7
years of professional experience
Work History
Fulfillment Associate
Amazon
07.2021 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Key Holder
99 Cent Only Store
03.2020 - 06.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Warehouse Worker
Fed Ex Ground
01.2019 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 70 pounds.
Movie Theater Employee
Harkins Theatres
06.2017 - 09.2019
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours.
- Trained new employees on company policies and procedures, fostering a productive work environment.
Education
GED -
Apollo High School
Glendale, AZ05.2019
Skills
- Teamwork and Collaboration
- Willing to Learn
- Product Packaging
- Team Leadership
- Friendly and Courteous
- Excellent Communication
- Work Prioritization
- Pallet jack proficiency
- Sorting and Organizing
- Loading and unloading
- Palletizing
- Hazardous Material Disposal
Accomplishments
- Achieved more generated income for the company by completing hazmat items every other week with accuracy and efficiency.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved finishing extra destroy trailers through effectively helping with the Stow Project.
Timeline
Fulfillment Associate
Amazon
07.2021 - Current
Key Holder
99 Cent Only Store
03.2020 - 06.2021
Warehouse Worker
Fed Ex Ground
01.2019 - 03.2020
Movie Theater Employee
Harkins Theatres
06.2017 - 09.2019
GED -
Apollo High School