Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexander Drake

Dallas

Summary

Dynamic Operations Supervisor at UPS with a proven track record in enhancing team productivity and reducing turnover. Skilled in operations management and employee development, I implemented quality control systems that significantly boosted customer satisfaction. Adept at performance monitoring and fostering a positive work environment, ensuring compliance with safety standards and regulations.

Overview

4
4
years of professional experience

Work History

Operations Supervisor

UPS
07.2021 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.

Education

High School Diploma -

Flower Mound High School
Flower Mound

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Safety oversight
  • Warehouse operations
  • Customer relations
  • Employee development

Timeline

Operations Supervisor

UPS
07.2021 - Current

High School Diploma -

Flower Mound High School

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