Alexander Drake
Freeland
Summary
Reliable retail worker with strengths in team coordination, customer support, and store operations. Brings practical experience in managing service desks, supporting ordering and inventory checks, resolving customer issues, and helping maintain efficient, well-presented departments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Grocery Manager
Pats Food Center
Freeland, Michigan
02.2026 - Current
- Coordinated grocery aisle and stockroom operations to ensure efficient product availability at Pats Food Center.
- Managed merchandise ordering and monitored inventory levels to optimize stock across grocery departments.
- Directed shelf stocking, product rotation, and facing standards to maintain store presentation.
- Trained grocery staff on store procedures and customer service practices, enhancing team performance and customer satisfaction.
Service Coordinator/Clerk
Pats Food Center
Freeland
11.2023 - 02.2026
- Managed customer service desk operations, delivering prompt assistance and resolving inquiries effectively.
- Provided friendly and courteous service to all guests, enhancing overall customer satisfaction.
- Delegated responsibilities to cashiers and clerks, ensuring smooth operations and service flow.
Systems Monitor
Meijer
Saginaw
02.2023 - 10.2023
- Notified appropriate parties of serious issues for timely and effective resolution.
- Supported team members in resolving technical issues related to system problems.
- Isolated and diagnosed common system problems through basic troubleshooting.
GM Clerk
Meijer
Saginaw
10.2021 - 02.2023
- Guided customers in locating items and providing product information, improving shopping experience
- Resolved customer complaints calmly and professionally, enhancing customer satisfaction
- Followed store policies and procedures, minimizing mistakes and enhancing customer service
Busser
The Maple Grill
Hemlock
05.2019 - 09.2021
- Followed proper procedures for setting up and breaking down tables
- Followed established health and safety guidelines to ensure a clean and sanitary dining environment
- Transported dirty dishes and glassware to the kitchen for cleaning and sanitizing
Education
High School Diploma -
Hemlock High School
Skills
- Retail management
- Inventory management
- Inventory control
- Stockroom efficiency
- Operational efficiency
- Quick product knowledge
- Customer relations
- Leadership in team settings
- Collaborative teamwork
- Critical analysis
Certification
- forklift operator
Timeline
Grocery Manager
Pats Food Center
02.2026 - Current
Service Coordinator/Clerk
Pats Food Center
11.2023 - 02.2026
Systems Monitor
Meijer
02.2023 - 10.2023
GM Clerk
Meijer
10.2021 - 02.2023
Busser
The Maple Grill
05.2019 - 09.2021
High School Diploma -
Hemlock High School