Alexander Duzan
Holland,MI
Summary
Highly experienced Manager, worked in a fast paced Fast Food environment. Problem solving skills constantly sharpened with training experience towards coworkers and efficient operation with customer service and employees. Persistently chasing high standards for customer service values and ensuring overall business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fast Food Manager
McDonald's Restaurant
Holland, MI
07.2022 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on food safety standards and customer service protocols.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Conducted performance evaluations to identify staff strengths and areas for improvement.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
Editor
Self-employeed
Holland, MI
02.2020 - Current
- Kept up-to-date on industry trends and emerging topics to ensure the relevancy of published materials.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
- Created short-form videos, animated gifs and motion graphics for social media posts.
- Refined final products with constructive feedback on rough cuts.
- Customized soundtracks, selecting music and sound effects that complement visual elements.
- Compressed, converted and uploaded video files for distribution and broadcast.
- Generated creative ideas to improve look and feel of projects.
- Created special effects and transitions to improve overall look and feel of project.
Education
Associate of Science - Business Administration
Davenport University
Grand Rapids, MI12-2024
Skills
- ServSafe food manager
- Inventory management
- Staff supervision
- Quality control
- Problem-solving
- Anticipating problems
- Safe food handling
- Customer service
- Money handling
- Honed marketing skills
- Restaurant operations management
- Customer-oriented
- Business operations expertise
- Passion for customer satisfaction
- Staff management
- Adaptable
Accomplishments
- Documented and resolved customer complaints which led to improved loyalty.
- Supervised team of 10+ staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
Food Handling, ServSafe - 2030
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Committed to improving personal fitness through regular participation in Boxing and Soccer
- Music
- Graphic Design
- Fashion
- I have a passion for photography and editing photos
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Road Trips
Timeline
Fast Food Manager
McDonald's Restaurant
07.2022 - Current
Editor
Self-employeed
02.2020 - Current
Associate of Science - Business Administration
Davenport University