Michael Tapscott
Kerrville,TX
Summary
Dynamic Fast Food Manager with a proven track record at Taco Bell, excelling in operations management and staff training. Enhanced customer satisfaction through effective complaint resolution and adherence to food safety compliance. Recognized for fostering a collaborative team environment while maintaining high sanitation standards and ensuring regulatory compliance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Fast Food Manager
Taco Bell
Kerrville, TX
05.2025 - Current
- Assisted in daily operations, ensuring efficient food preparation and service.
- Trained new staff on safety protocols and customer service standards.
- Monitored inventory levels, assisting with stock management and ordering supplies.
- Supported team in maintaining cleanliness and organization of work areas.
- Handled customer inquiries, providing prompt and effective resolutions to concerns.
- Adhered to food safety regulations, promoting a safe dining environment for guests.
- Participated in staff meetings, contributing ideas for improving operational efficiency.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Tivy High School
Kerrville, TX05.2005
Skills
- Health and safety regulations
- Operations management
- Food preparation
- Food safety compliance
- Sanitation standards
- Complaint resolution
- Customer engagement
- Regulatory compliance
- Staff training and development
- Shift management
- Customer complaint handling
- Inventory control and record keeping
- Food service background
- Team management
- Passion for customer satisfaction
- Supervisory skills
- Customer-oriented
- Stable work history
- Kitchen oversight
- Customer service
- Sanitation
- Collaboration and teamwork
- Money handling
- Reliable and responsible
- Safe food handling
- Problem-solving
- Calm and pleasant demeanor
- Staff supervision
- ServSafe food manager
Certification
Servsafe management completion
Timeline
Fast Food Manager
Taco Bell
05.2025 - Current
High School Diploma -
Tivy High School