Alexander Elliott
CAMAS
Summary
Service Technician at Northside Ford Trucks, excelling in preventive maintenance and light repairs. Recognized for exceptional attention to detail and customer service, I effectively managed operations on the lube rack and collaborated on diagnostics, ensuring compliance with OEM standards and enhancing workflow efficiency.
Overview
6
6
years of professional experience
Work History
Service Technician
Northside Ford Trucks
05.2021 - 11.2025
- Performed preventative maintenance services including oil changes, filter replacements, fluid exchanges, and multi-point inspections on Ford commercial and fleet vehicles.
- Managed daily operations of the lube rack, coordinating workflow, assisting technicians, and ensuring all services met Ford and dealership quality standards.
- Conducted transmission removals and replacements, following OEM repair procedures and torque specifications.
- Completed a high volume of Ford recall campaigns, ensuring accuracy, documentation compliance, and adherence to warranty and safety guidelines.
- Collaborated with senior technicians on diesel diagnostics and repair, including work on high-pressure fuel systems, turbochargers, EGR systems, and emissions components.
- Performed night shift fleet services, handling in-field repairs such as brake and suspension replacements, coolant and oil services, and light diagnostic and electrical work.
- Utilized Ford IDS, FDRS, and PTS/OASIS for vehicle diagnostics, service information, and workshop manual procedures.
- Used ProDemand for technical information, repair guidance, and estimating support.
- Maintained detailed service records, ensured all work met OEM specifications, and upheld a clean, organized, and safe workspace.
Assistant Manager
Little Ceasars Pizza
11.2019 - 04.2022
- Supported daily operations to maintain seamless workflow.
- Trained new employees on company policies and operational procedures.
- Optimized procedures to boost efficiency and customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in daily operations, ensuring efficient service and product quality.
Education
High School Diploma -
Evergreen Highschool
Vancouver, WA06.2021
High School Diploma - Automotive Technology
Cascadia Technical Academy
Vancouver, WA06.2021
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Problem and issue resolution
Timeline
Service Technician
Northside Ford Trucks
05.2021 - 11.2025
Assistant Manager
Little Ceasars Pizza
11.2019 - 04.2022
High School Diploma -
Evergreen Highschool
High School Diploma - Automotive Technology
Cascadia Technical Academy