Alexander Garcia
Customer Service Representative
Cypress,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Admissions and Records Clerk/Technician
North Orange County Community College District
Cypress, CA
07.2019 - Current
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Followed confidentially regulations to maintain privacy.
- Checked daily incoming paperwork and documents and made copies before filing.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Arcade Attendant
Family Entertainment Group
Graden Grove, CA
02.2016 - 07.2019
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Memorized games and rules to facilitate positive entertainment experience.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
Education
Graphic Design
Moorpark College
Moorpark, CA 08.2022 - Current
High School Diploma -
Simi Valley High School
Simi Valley, CA 08.2007 - 06.2011
Skills
Clerical skills
Understanding of filing systems
General office functions
File/records maintenance
Business correspondence
Microsoft Excel expertise
Organizational skills
Database Management
Document scanning
First Aid/CPR
Analytical and Critical Thinking
Written Communication
Timeline
Graphic Design
Moorpark College
08.2022 - Current
Admissions and Records Clerk/Technician
North Orange County Community College District
07.2019 - Current
Arcade Attendant
Family Entertainment Group
02.2016 - 07.2019
High School Diploma -
Simi Valley High School
08.2007 - 06.2011