Alexander Gibbes
Orlando
Summary
Experienced with managing technical teams and ensuring project milestones are met. Utilizes strong communication skills and detailed technical knowledge to resolve complex issues. Track record of enhancing team performance and maintaining high operational standards.
Overview
11
11
years of professional experience
Work History
Technical Supervisor
Encore Global
09.2023 - Current
- Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Reduced system errors and improved overall performance by conducting thorough troubleshooting and implementing necessary software updates.
- Collaborated with management to develop strategic plans for technology upgrades, infrastructure improvements, and budget allocation.
- Formulated plans for improving procedures, training and processes.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
- Calibrated, maintained and operated equipment for maximum performance.
- Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
Event Lead Technician
Encore Global
11.2022 - 09.2023
- Planned, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
Event Technician
Encore Global
05.2022 - 11.2022
- Managed inventory effectively, ensuring all necessary equipment was available for scheduled events.
- Provided outstanding customer service while addressing concerns or answering questions from attendees regarding technical aspects of the events.
- Collaborated with cross-functional teams to ensure seamless integration of audiovisual components into overall event design.
- Enhanced event experiences by efficiently setting up and operating audiovisual equipment.
- Optimized audience experience by collaborating closely with speakers to fine-tune microphone levels and presentation visuals before each session.
- Supported successful event execution through timely setup and breakdown of stages, lighting, and sound systems.
- Sustained positive client relationships through exceptional communication skills and a commitment to meeting deadlines consistently.
- Maximized attendee engagement by creating custom lighting designs tailored to individual event themes and goals.
- Reduced technical issues during events by performing thorough pre-event equipment inspections and maintenance.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Created graphics and layouts for live and pre-recorded talks.
- Researched and presented various AV options to presenters and site managers.
Technical Support
Poughkeepsie City School District
03.2016 - 12.2021
- Increased customer satisfaction by providing exceptional technical support when required.
- Delivered onsite technical support for several employees.
- Provided technical support to clients, addressing issues promptly and effectively.
- Increased customer satisfaction by providing timely technical support and resolving issues effectively.
- Provided technical support during photoshoots, resolving issues quickly to minimize downtime.
- Provided Audiovisual support with school events
Production Manager
Beth-El Church of God in Christ
04.2014 - 12.2021
- Resolved issues quickly to maintain productivity goals.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
Video Editor
Family Services
03.2018 - 11.2020
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
Technical Support Engineer
ESPN
01.2014 - 04.2014
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Associate of Science - Theology
Mid-hudson Bible Inst
Poughkeepsie, NY03-2017
Diploma - Computer Networking
Brandford Hall Career Inst
Windsor, CT01-2013
High School Diploma -
Albany High School
Albany, NY07-2011
Skills
- Customer support
- Testing and repair
- Speaker installation
- Technical support management
- Operations management
- Power distribution
- Technical support understanding
- Post-production management
- Audio mixing
- On-site technical support
- Technical support proficiency
- Collaborative teamwork
- Works Well Under Pressure
Timeline
Technical Supervisor
Encore Global
09.2023 - Current
Event Lead Technician
Encore Global
11.2022 - 09.2023
Event Technician
Encore Global
05.2022 - 11.2022
Video Editor
Family Services
03.2018 - 11.2020
Technical Support
Poughkeepsie City School District
03.2016 - 12.2021
Production Manager
Beth-El Church of God in Christ
04.2014 - 12.2021
Technical Support Engineer
ESPN
01.2014 - 04.2014
Associate of Science - Theology
Mid-hudson Bible Inst
Diploma - Computer Networking
Brandford Hall Career Inst
High School Diploma -
Albany High School
Similar Profiles
Paul GaynorPaul Gaynor
Sr. Regional Equipment Manager at Encore GlobalSr. Regional Equipment Manager at Encore Global
Bianka MarinBianka Marin
Event Technician Intern at Encore GlobalEvent Technician Intern at Encore Global
RICARDO AlvarezRICARDO Alvarez
Project Manager at Encore GlobalProject Manager at Encore Global