Damian Ellis
Sevierville,TN
Summary
Dynamic Technical Supervisor at Staples with a proven track record in resource management and performance improvements. Expert in hardware troubleshooting and client relationship building, I successfully led high-stakes projects, enhancing team productivity and morale while implementing preventive maintenance routines to optimize equipment reliability.
Overview
7
7
years of professional experience
Work History
Technical Supervisor
Staples
01.2023 - 08.2024
- Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Promoted a positive work environment by fostering open communication channels between team members and encouraging professional growth opportunities.
Co Manager
Journeys
02.2017 - 04.2023
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Education
High School Diploma -
James Madison High School
Peachtree Corners, GA03.2018
Skills
- Customer support
- Hardware troubleshooting
- Schedule management
- Business analysis
- Performance improvements
- Incident management
- Documentation requirements
- Schedule coordination
- Resource management
- Reporting requirements
- Resource allocation
- Performance updates
- Client relationship building
- Presentations and public speaking
Timeline
Technical Supervisor
Staples
01.2023 - 08.2024
Co Manager
Journeys
02.2017 - 04.2023
High School Diploma -
James Madison High School
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