Driven Assistant Manager and Mechanic at New England Tire, adept in customer relations and problem-solving, excelled in staff management and workload optimization. Demonstrated success in enhancing service quality and efficiency, with a keen focus on surpassing customer expectations and boosting team performance. Skilled in utilizing auto estimating software and managing retail operations, achieving significant improvements in service delivery. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Hi, I’m
Alexander Gierhart
Warwick,RI
Summary
Overview
8
years of professional experience
Work History
New England Tire
Assistant Manager Service Writer
08.2019 - 07.2024
Job overview
- Utilized auto estimating software to generate repair quotes
Assisted with sales of additional services or products as needed
- Communicated with customers to determine vehicle issues and maintenance needs.
- Scheduled appointments and managed service orders.
- Acted as Liaison between customers and service technicians to ensure accurate vehicle diagnostics and repairs.
- Assisted with sales of additional services or products as needed.
- Managed and directed all automotive and general service technicians in the operation of the shop.
- Followed up with customers, services requested, estimated completion times etc.
- Scheduled mechanics/technicians' work, ordering parts, ensuring the quality and timely completion of jobs exceeding customer expectations, the safety of personnel, and housekeeping of the shop.
- Open and closed shop.
- Balanced monies and made deposits.
New England Tire
Mechanic
08.2016 - 09.2019
Job overview
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Education
New England Tech East Greenwich, RI
Associate of Science from Mechanics And Repairers
05.2016
University Overview
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Workload Management
- Retail Operations
- Customer rapport
Timeline
Assistant Manager Service Writer
New England Tire
08.2019 - 07.2024
Mechanic
New England Tire
08.2016 - 09.2019
New England Tech
Associate of Science from Mechanics And Repairers
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