Joseph Bush
Kennewick,WA
Summary
Experienced ASE Automotive Service Advisor with over 11 years of client satisfaction and customized automotive solutions. Skilled in communication and problem-solving, contributing to team success, and service excellence. Proven sales and customer service abilities, assisting clients in maintaining vehicles efficiently. Dedicated to fostering positive customer relationships and delivering top-notch automotive services.
Overview
32
32
years of professional experience
Work History
Auto Service Writer/Manager
Tri-Cities Battery
Kennewick, WA
10.2014 - 12.2025
- Managed daily operations and coordinated technician schedules, maintaining high service standards.
- Developed preventative maintenance plans tailored to customer needs, enhancing vehicle longevity.
- Led service department initiatives, improving customer satisfaction, and operational efficiency.
- Advised customers using manufacturer guidelines, ensuring optimal vehicle performance.
- Enhanced sales through personalized service recommendations, and effective communication.
Auto Service Writer
The Car Czar
Citrus Heights, CA
05.2014 - 10.2014
Auto Parts
O’reilly Auto Parts
Auburn, CA
04.2014 - 05.2014
Auto Technician
Brake Masters
Orangevale, CA
03.2012 - 07.2013
Customer Service Assoc.
Pick-n-Pull
Rocklin, CA
01.2010 - 09.2011
Technician
Various Assignments
Orangevale, CA
03.2008 - 12.2009
Heavy Line Tech
Performance Chevrolet
Sacramento, CA
01.2005 - 03.2008
Auto Technician
Rocklin Foreign Car
Rocklin, CA
02.2004 - 09.2004
Auto Technician
Auburn Automotive
Auburn, CA
10.1993 - 02.2004
Education
Automotive Technology Certificate -
Wyoming Technical Institute
Laramie, WyomingHigh School -
Placer High School
Auburn, CASkills
- Customer service
- Service recommendations
- Estimating costs
- Work order processing
- Warranty claims processing
- Strong organization
- Customer needs assessments
- Automotive industry experience
- Money handling
- Credit card payment processing
- Phone etiquette
- Calm and professional under pressure
- Diagnostic tools proficiency
- Team leadership
- Preventive maintenance scheduling
- Customer relationship management
- Automotive repair coordination
Relevant Experience
ASE Certified Technician (automotive service consultant, parts, engine repair, engine performance, electrical, and brakes), General Motors Factory trained in Duramax (gen-1 and gen-2) diesel engines, and specifications as per in-house technician training, Consistently received positive feedback from customers and created repeat business by developing long term relationships with customers, Resolved customer complaints and created a positive work environment
Professional Highlights
- Fifteen years’ experience as ASE Certified Technician in automotive diagnosis and repair
- Seven years’ experience as ASE Certified Service Advisor and 4 years’ experience as service manager
- Successful record of assessing customer’s needs and earning their confidence and trust
- Proven ability to balance customer service with profitability
- Excellent ability to communicate with a diverse population
- Exceptional Sales Performer
- Computer Proficiency
Timeline
Auto Service Writer/Manager
Tri-Cities Battery
10.2014 - 12.2025
Auto Service Writer
The Car Czar
05.2014 - 10.2014
Auto Parts
O’reilly Auto Parts
04.2014 - 05.2014
Auto Technician
Brake Masters
03.2012 - 07.2013
Customer Service Assoc.
Pick-n-Pull
01.2010 - 09.2011
Technician
Various Assignments
03.2008 - 12.2009
Heavy Line Tech
Performance Chevrolet
01.2005 - 03.2008
Auto Technician
Rocklin Foreign Car
02.2004 - 09.2004
Auto Technician
Auburn Automotive
10.1993 - 02.2004
Automotive Technology Certificate -
Wyoming Technical Institute
High School -
Placer High School