Years of Customer service experience.
Vickie Clark
Goshen,OH
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure the opportunity for Booking Agent position.
- Ability to handle multiple projects simultaneously with a high accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
Work History
Auto Care Service Writer/ Customer Service
Walmart
Milford, OH
04.2019 - 11.2023
- Customers would calls to set up appointments to have service done on the vehicle/s such as oil change and/or tire services.
- Some customers would walk in instead of setting appointments up for services.
- I would check the customers in if they had an appointment or I would write the customers vehicles up for service to be done if they just walked in.
- I would handle all customers related issues for the auto care center.
- I would answer phone calls when the calls came in.
Teamleader, Customer Service
United Dairy Farmers
Milford, OH
04.2022 - 12.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Built strong relationships with customers through positive attitude and attentive response.
Education
G.E.D - General Studies
Addison High School
Addison, AL03.2007
Skills
- Adaptability
- Attention to detail
- Active listening
- Self-motivation
- Clear Communication
- Customer Service
- Relationship Building
- Team Collaboration
- Problem-solving
- Work Prioritization
- Microsoft Office
- Dependability and Cooperation
- Google Drive
Timeline
Teamleader, Customer Service
United Dairy Farmers
04.2022 - 12.2022
Auto Care Service Writer/ Customer Service
Walmart
04.2019 - 11.2023
G.E.D - General Studies
Addison High School