Justin Allen
Clark fork,Idaho
Summary
With a proven track record at Walmart and the USAF, I excel in schedule coordination and delivering exceptional customer service. My expertise includes enhancing security measures, reducing incident rates by conducting risk assessments, and improving team performance through effective training. My analytical skills and ability to manage high-pressure situations stand out, ensuring operational excellence and learning environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Auto Care Center Service Writer
Walmart
06.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Asset Protection Investigator
Walmart
09.2022 - 06.2024
- Utilized advanced analytical skills to identify patterns in suspicious activity, leading to more effective interventions against potential threats.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Minimized loss for the company through timely resolution of cases involving theft, fraud, and policy violations.
- Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
Security Forces Flight Chief
USAF
08.2012 - 09.2022
- Conducted regular audits of security procedures, identifying areas for improvement and implementing necessary changes.
- Reduced incident rates by conducting thorough risk assessments and developing effective response plans.
- Mentored junior team members, providing guidance on career advancement opportunities and skill development paths.
- Improved team performance with comprehensive training programs targeting skill development and tactical knowledge.
Training Instructor
USAF
06.2011 - 08.2012
- Collaborated with fellow instructors to create cohesive lesson plans, ensuring consistency in training quality.
- Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
- Promoted an inclusive learning environment by accommodating diverse backgrounds and learning preferences, leading to increased overall satisfaction among trainees.
- Maintained compliance with company standards, regulatory requirements, and quality goals.
Security Forces Member
USAF
08.2001 - 06.2011
- Identified and reported suspicious activity to prevent security incidents.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
Education
Baccalaureate - Security Management
American Military University
08.2019
Associate Degree - Criminal Justice
Community College of The Air Force
Montgomery, AL06.2009
Skills
- Teaching/Training
- Adapting teaching methods
- Basic skills teaching
- Strong communication skills
- Lesson planning
Certification
Completed 40 hour Principals of Instruction course certification through USAF.
Timeline
Auto Care Center Service Writer
Walmart
06.2024 - Current
Asset Protection Investigator
Walmart
09.2022 - 06.2024
Security Forces Flight Chief
USAF
08.2012 - 09.2022
Training Instructor
USAF
06.2011 - 08.2012
Security Forces Member
USAF
08.2001 - 06.2011
Baccalaureate - Security Management
American Military University
Associate Degree - Criminal Justice
Community College of The Air Force