Alexander Golett
Warren,MI
Summary
Dedicated customer relations team member skilled in handling administrative needs, articulating information, and managing conflicts. Successful at maintaining orderly and clean work areas with an eye for efficiency and team productivity. Desiring a permanent position. Dependable and energetic supply technician displaying high degree of attention to detail and accuracy. Highly proficient with microsoft excel spreadsheets. Embraces challenges and changes with creative thinking and perseverance.
Overview
3
3
years of professional experience
Work History
Sales Associate
Staples
Clawson, MI
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate (Leader)
Williams Sonoma
Troy
06.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Service Line
Ed Rinke Chevrolet Buick GMC
Center Line
07.2022 - 06.2023
- Facilitated communication between service line staff and other departments
- Recruited, interviewed, hired and trained new personnel as needed for the service line.
- Led initiatives to develop innovative solutions for customer challenges related to the service line's offerings.
- Resolved escalated customer issues or complaints within established timelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Teacher Cadet
Lakeview High school
St. Clair Shores
09.2021 - 05.2022
- Assisted teachers with school materials
- Created lesson plans, educated classrooms on
- Learning materials, followed strict
- Guidelines, and gave each student individual
- Attention to help them succeed
Education
Automotive Design
Macomb Community College
Macomb County10.2024
Lakeview High School
St. Clair Shores05.2022
Skills
- Over 3 years of customer Service
- Quick-Thinking
- Great critical thinking skills
- Strong Leadership
- 2 years of retail and Sales
- Critical Thinking
- Flexible and adaptive
- Data Entry
- Multitasking Abilities
- Decision-Making
- Analytical
References
available upon request
Timeline
Sales Associate
Staples
02.2024 - Current
Sales Associate (Leader)
Williams Sonoma
06.2023 - 01.2024
Service Line
Ed Rinke Chevrolet Buick GMC
07.2022 - 06.2023
Teacher Cadet
Lakeview High school
09.2021 - 05.2022
Automotive Design
Macomb Community College
Lakeview High School