ALEXANDER GOMEZ
Ontario,CA
Summary
Dependable Parts Specialist familiar with wide range of parts manufacturers and available product lines. Supports technicians and customers alike with diverse parts needs. Keeps accurate records and bills parts correctly. Skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
16
16
years of professional experience
Work History
Parts Coordinator
Prevost Car
Mira Loma, CA
01.2023 - Current
- Processed returns and exchanges promptly,addressing customer concerns while adhering to company policies.
- Issued parts to technicians to complete customers' repairs.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Served customers in-store and by telephone to answer questions and place orders.
Parts Specialist
Southwest ToyotaLift
Mira Loma, CA
02.2020 - Current
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Ordered parts from various distributors to fulfill demands.
Shop Manager
Midas Auto Repair
Fontana, CA
09.2017 - 01.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Shift Supervisor
AutoZone
Rancho Cucamonga, CA
03.2014 - 08.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Enforced company policies and regulations with employees.
- Prepared, calibrated and monitored production levels to achieve targets
Assistant Manager
Midas Auto Repair
Upland, CA
05.2008 - 03.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Skills
- Technical Documentation
- Parts Identifications
- Customer Interaction
- Parts Department Support
- Special Assignments
- Managing Parts
Languages
Spanish
Professional Working
Timeline
Parts Coordinator
Prevost Car
01.2023 - Current
Parts Specialist
Southwest ToyotaLift
02.2020 - Current
Shop Manager
Midas Auto Repair
09.2017 - 01.2020
Shift Supervisor
AutoZone
03.2014 - 08.2017
Assistant Manager
Midas Auto Repair
05.2008 - 03.2016