ALEXANDER GONZALEZ
Brentwood,NY
Summary
A Operational leader managing diverse teams to deliver consistent performance through mentoring, issue resolution, and proactive customer engagement; i improve team dynamics and customer experience through actionable process changes.
Overview
13
13
years of professional experience
Work History
Cultivation Technician
Wizard Trees
Astoria, New York
05.2026 - Current
- Kept cultivation spaces and equipment clean, orderly, and ready for use.
- Helped with harvest tasks and prepared plants for processing.
- Worked with team members to improve cultivation methods and daily workflow.
- Monitored crop development and plant condition, then applied needed care.
- Grew cannabis plants using proper practices for healthy development.
Cultivation Technician
The Cannabist
Riverhead, New York
03.2025 - Current
- Managed crop production operations, including planting, irrigation, and harvesting.
- Monitored plant growth and health, promptly identifying and addressing issues to maintain optimal conditions.
- Assisted in nutrient preparation and application, contributing to overall plant health and vitality.
- Maintained cleanliness and organization of cultivation areas to support efficient operations and prevent issues.
- Collaborated with team members to streamline cultivation processes efficiently.
Loan Specialist
one main financial
Hauppauge, New York
02.2025 - Current
- Performed credit analysis to evaluate borrower risk and determine eligibility for loan approval.
- Evaluated loan applications for compliance with company policies and regulations.
- Processed loan documentation accurately to ensure timely approvals.
- Analyzed loan applications and credit information to assess potential customers' eligibility for loans.
- Guided clients in understanding loan options and terms to facilitate informed decision-making.
Associate Manager
The Botanist (Acreage holdings)
Farmingdale, New York
01.2023 - 12.2024
- Managed inventory levels and optimized supply chain processes, enhancing overall operational efficiency.
- Managed the daily workflow of team members to meet organizational goals.
- Implemented operational procedures to streamline daily activities.
- Monitored customer complaints and implemented timely solutions, significantly improving customer experience.
Assistant Retail Store Manager
Cresco Labs
Huntington, NY
05.2021 - 12.2023
- Greeted customers and guided them in locating items, ensuring a positive shopping experience.
- Coached team members on customer interactions, enhancing their skills and service quality.
- Mentored newly hired employees, providing insights on company programs to facilitate their onboarding.
- Created effective business plans to focus strategic decisions on long-term objectives.
Retail Associate Manager
T-Mobile
Brentwood, NY
06.2013 - 01.2021
- Engaged with customers daily to identify needs, provide assistance, and gather feedback for operational improvements.
- Mentored employees on managing complex sales and addressing difficult customer issues.
- Educated junior employees on achieving operational and sales goals through proactive strategies.
Skills
- Customer service excellence
- Relationship management
- Presentation skills
- Team building
- Cultural development
- Positive attitude
- Brand development
Timeline
Cultivation Technician
Wizard Trees
05.2026 - Current
Cultivation Technician
The Cannabist
03.2025 - Current
Loan Specialist
one main financial
02.2025 - Current
Associate Manager
The Botanist (Acreage holdings)
01.2023 - 12.2024
Assistant Retail Store Manager
Cresco Labs
05.2021 - 12.2023
Retail Associate Manager
T-Mobile
06.2013 - 01.2021