Alexander Gooden

• Answered inbound calls from customers, quickly assessed customer needs and proactively provided solutions, answered plan inquiries, and completed plan activations
• Maintained strong computer skills, writing detail-oriented notes on all interactions with customers, including requests, billing errors, refunds and enrollment
• Maintained adherence to all company protocols and procedures
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues

• Entertained, conversed with and read aloud to patients to keep

mentally healthy and alert.

• Prepared and maintained records of client progress and services

performed, reporting changes in client condition to manager

• Administered bedside and personal care, such a s ambulation

and personal hygiene assistance

• Received payment by cash, check, credit cards, or automatic debits
• Maintained high standards of customer service during high-volume, fast-paced operations
• Ensured that all local and national health and food safety codes were maintained, and company safety and security policies were followed
• Oversaw food preparation and packing duties to ensure that all standards and protocols for both are adhered to
• Trained and guided team members to maintain high productivity and performance metrics