Rae Saum
Somerset,OH
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Service Coordinator
The Basement Doctor
Reynoldsburg, US
01.2024 - Current
- Responsible for scheduling for service and maintenance technicians to go to people's homes in areas across the state
- Inbound customer service calls
- Outbound sales cold calling
- Knowledge of products and ability to troubleshoot minor issues over the phone with customers
- Received many 5 star Google reviews mentioning me
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Gathered customer feedback through surveys and used the data to improve customer service.
Inventory Specialist
ODW Logistics, Inc
08.2023 - 01.2024
- Developed skills with Korber warehouse system
- Performed audits and pulled specific metrics to track
- Coordinated logistics for inventory movement between locations.
- Conducted periodic inventories and physical counts of product supplies.
Multi-Store Manager
Momi Land
Columbus, OH
03.2023 - 08.2023
- Responsible for leading teams at two separate locations
- Duties include hiring, scheduling, training, inventory, cleanliness, event planning and marketing
- Requires sharp focus and ability to multitask in a distracting and upbeat environment
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assisted in recruiting efforts by interviewing potential candidates for open positions at various store locations.
- Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
Claims Analyst
Aetna, a CVS Health Company
Remote
07.2022 - 03.2023
- Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.
- Analyzed claim data to identify trends and recommend process improvements.
- Participated in claims audit processes to ensure compliance with internal and external standards.
- Supported policyholders through the claims process, providing exceptional customer service.
- Monitored ongoing claims to adjust reserves as necessary and ensure accurate financial reporting.
- Communicated with policyholders to explain claims processes, coverage, and decisions.
- Followed all company procedures to keep data confidential.
- Gathered proper documentation and data to prepare claims for submission.
Patient Services Representative
Quantum Health
Worthington, OH
08.2019 - 01.2021
- Taking inbound and making outbound calls in regards to customer service for health care insurance
- Answering member and provider questions and providing information for various levels of care
- Dealt directly with medical coding
- Training and developing other individuals within the company
- Utilized Microsoft programs such as Word and Excel
Inventory Manager/Warehouse Associate
Amazon
Etna, OH
08.2017 - 08.2019
- Completed daily tasks as an inbound associate
- Helped train new employees in various roles
- Responsible for inventory control and problem solving tasks
- Worked as a Public Relations Tour Ambassador, welcoming visitors and assisting them on tours of the warehouse
Store Manager
Yankee Candle Co
Monroe, OH
09.2014 - 08.2017
- Responsible for managing up to 10 people at a time
- Handles and resolves customer and employee issues
- Responsible for proper money and inventory counts
- Knowledge of payroll, hiring, training, schedule making, inventory and general operations within the company
- Often helped oversee other stores within the district when they lacked a store manager
Service Coordinator
Meijer
Lancaster, OH
09.2010 - 10.2014
- Responsible for managing up to 20 people at a time
- Regulated business, resolved customer issues and complaints, responsible for overseeing cashiers and maintaining a good customer flow
- Worked flexible hours and was required to handle confidential issues in a professional manner
Education
Ohio University
Lancaster, OH01.2012
High school or equivalent -
Sheridan High School
Thornville, OH01.2009
Skills
- Management
- Outbound Sales
- Medical Billing
- Windows
- CRM
- ICD-10
- Insurance Verifications
- Customer Service
- CPT Codes
- Medical Coding
- Microsoft Office
- Conflict management
- Microsoft Excel
- Cold Calling
- IOS
- ICD-9
- Scheduling
- Retail management
- Medical Records
- Data Entry
Timeline
Service Coordinator
The Basement Doctor
01.2024 - Current
Inventory Specialist
ODW Logistics, Inc
08.2023 - 01.2024
Multi-Store Manager
Momi Land
03.2023 - 08.2023
Claims Analyst
Aetna, a CVS Health Company
07.2022 - 03.2023
Patient Services Representative
Quantum Health
08.2019 - 01.2021
Inventory Manager/Warehouse Associate
Amazon
08.2017 - 08.2019
Store Manager
Yankee Candle Co
09.2014 - 08.2017
Service Coordinator
Meijer
09.2010 - 10.2014
Ohio University
High school or equivalent -
Sheridan High School