Alexander Gyau
Brooklyn
Summary
Adept at leveraging extensive product knowledge and customer engagement skills, I significantly contributed to Apple Inc.'s success by generating substantial revenue and fostering profitable partnerships. My expertise in device troubleshooting and AppleCare solutions, combined with a 93% teamwork metric, underscores my ability to drive sales and enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Product Zone Specialist
Apple Inc.
Brooklyn
05.2022 - Current
- Company Overview: Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
- Processed over 1,000 customer payments generating $125,000 in revenue
- TMS: Consistently achieved a high TMS of 93, showcasing effective collaboration and Teamwork
- Assisted with the launch of new Apple Products (2022,2023)
- Connected: Delivered a connected rate of 32%, ensuring customers experienced the full range of Apple products and services
- Greeted and checked in customers
- Created and concierge for shopping and Genius bar appointments
- Diagnosed and troubleshooted customers devices
- Phone operator/receptionist for store location
- Set up over 500 customer Apple devices
- Applecare Engaged customers effectively, discussing AppleCare with a success rate of 50%
- Warehouse unloading and merchandising store
- Assisted with putting together and reopening Apple store
- Successfully initiated and created business accounts leading to profitable partnerships for Apple
- Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
Product Zone/Apple Vision Pro Demo Specialist
Apple Inc.
New York
01.2024 - 05.2024
- Company Overview: Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
- Selected to assist the world flagship store with the company's largest product launch in its history
- Selected to introduce the world to Spatial Computing at Apple Fifth Avenue due to the launch of the Apple Vision Pro
- Professionally Trained in product knowledge of Apple Vision Pro
- Facilitated successful demo’s converting into transactions of Apple Vision Pro quantifying over $30,000 in sales
- Successfully verified and quantified trade-in devices in order to transport to the company depot
- Concierge customers on a daily basis to provide services and troubleshooting to products and devices and for Genius Bar Appointments
- Assisted in backstage inventory operations for the Apple Vision Pro
- Successfully initiated and created business accounts leading to profitable partnerships for Apple
- Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
Product Zone Specialist
Apple Inc.
Soho
06.2022 - 08.2022
- Company Overview: Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
- Processed over 500 customer transactions accumulating $75,000 in sales
- Connected: Applecare Engaged customers effectively, discussing AppleCare with a success rate of 80%
- Warehouse unloading and merchandising of the sales floor on daily basis terms
- Apple Inc
- Is a multinational technology company that designs, manufactures, and sells consumer electronics, computer software, and online services
- Website: https://www.apple.com
Store Manager
Rolling Cream
Bedford Stuyvesant
04.2022 - 08.2022
- Trusted Key Holder of establishment
- Assisted in official grand opening of store
- Prepared and served gourmet Ice Cream to the local neighborhood of Bedford Stuyvesant
- Processed over 1,000 customer payments leading to over $500,000 in revenue
- Managed and overseen team of 4-6 employees per work shift during work hours
- Trained over 20 new hires leading to permanent staffing and influx in work efficiency
- Managed store operations at peak hours from 10am- 5pm
- Assisted in social media marketing contributing to 35% growth in customer base
- Head of catering team that expanded the brand aiding brand loyalty with corporate business to business relations
Front Desk Receptionist
Equinox
04.2021 - 09.2021
- Trusted key holder of facility
- Managed operations gym at peak hours 5am-3pm
- Greeted and checked in daily intake 1,000 members, guests, prospects into facility
- Collected and logged in client, member, prospect information onto computer database
Receptionist /Marketing Consultant
SevenBell Fitness
12.2019 - 03.2020
- Processed over 200 customer payments accurately and efficiently leading to increase of quarterly sales to $100,000
- Social media manager for all accounts (Instagram, Yelp, Facebook, Indeed) gaining 200 new followers through creator and curator of content also engaged with followers
- Provided prompt friendly customer service
- Registered 100 new gym prospects into gym database
- Managed gym operations during peak and slow hours
- Extensive use of Microsoft office for excel sheets, contracts, powerpoints, etc
Education
High School Diploma -
Star Early College High School at Erasmus Campus
Brooklyn, New York12.2016
AAS - Marketing & Management
NYC City College of Technology
Brooklyn, New YorkSkills
- Product knowledge
- Device troubleshooting
- Customer engagement
- Sales processing
- Visual merchandising
- AppleCare solutions
Hobbies And Skills
- Frequent live performer for 'So Far Sounds'.
- Curated and hosted 4 successful artist showcases of +100 audience members, for local artists where artists were paid to perform.
- Acted and modeled in various music videos for up and coming artists.
- Owner of an online health and wellness business, operated and marketed by me.
- Volunteer speaking and uplifting children in NYC public schools.
Affiliations
- Small business owner of herbal health and wellness company
- Musical Artist
- Event curator/ coordinator
- Digital marketing for small businesses
- Graphic Designer
- Model
- Community service work for NYC schools and anti gun violence non-profit
Timeline
Product Zone/Apple Vision Pro Demo Specialist
Apple Inc.
01.2024 - 05.2024
Product Zone Specialist
Apple Inc.
06.2022 - 08.2022
Product Zone Specialist
Apple Inc.
05.2022 - Current
Store Manager
Rolling Cream
04.2022 - 08.2022
Front Desk Receptionist
Equinox
04.2021 - 09.2021
Receptionist /Marketing Consultant
SevenBell Fitness
12.2019 - 03.2020
High School Diploma -
Star Early College High School at Erasmus Campus
AAS - Marketing & Management
NYC City College of Technology
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