Alexander Haack
Lakeville,MN
Summary
Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn and Suites
Lakeville, US
07.2024 - Current
- I welcome guests upon their arrival and departure
- In the mornings, we utilize a computer program called Opera to check out guests and prepare for new arrivals later in the day
- Throughout the day, I handle phone inquiries regarding new bookings, inquiries about previous or upcoming stays, general hotel questions, and attend to the needs of current guests staying at the hotel
- In the afternoon, I help with guest check-ins, giving them a warm welcome, and perform credit card audits to verify system precision, in addition to handling direct deposits for future bookings
Front Desk Associate
Xperience Fitness
Apple Valley, US
02.2024 - 08.2024
- I welcome visitors upon their arrival and departure from the premises
- I ensure that each individual properly scans or signs in and possesses a valid membership
- I handle incoming phone calls and address any inquiries from guests
- I will inspect the locker rooms and equipment area to determine if cleaning is necessary
- I guarantee that the gym is operating securely and efficiently
- Business closed down August 31st 2024
Warehouse Associate
Valleyfair
Shakopee, US
03.2024 - 06.2024
- I assisted with the pre-season preparations by setting up the merchandise shops and organizing the carnival-style games
Warehouse Associate
Target Sortation Center
Minneapolis, US
11.2023 - 12.2023
- A seasonal position to help during the busy holidays
- Here I would move boxes to the appropriate locations, by scanning the boxes and using the information to organize them into the proper locations
Merchandise Warehouse
Valleyfair
Shakopee, US
06.2023 - 11.2023
- Seasonal employment
- Transporting apparel, fresh goods, and furniture to retail outlets within the theme park
- Receiving shipments from suppliers and determining their designated locations
- Arranging the storage facility and maintaining its cleanliness
- Utilizing an internet-based system to manage stock and conducting regular inventory checks to verify accuracy
Meat and Produce Associate
Walmart
Winona, US
05.2022 - 05.2023
- I would help customers
- Would hit productivity targets, going above and beyond to finish personal tasks and support team members
- Replenished items on the sales floor by monitoring and organizing inventory
Sales Floor Associate
Dollar Tree
Winona, US
06.2021 - 03.2022
- I would greet customers as they come in
- Fully trained in receiving trucks and organizing the product
- I would assist with the cash registers, do customer service, and make sure the shelves were staying full with the desired product
Sporting Goods Sales Associate
Fleet Farm
Lakeville, US
09.2016 - 04.2018
- I would help customers find the product they are looking for and give suggestions for other products that are similar
- I walked through the isles checking to see what we needed and would restock said items
Education
High school diploma -
Lakeville South High School
Lakeville, MN06.2020
Skills
- Customer service
- Organizational skills
- Analysis skills
- Pallet jack
- Fraud prevention and detection
- Financial concepts
- Retail sales
- Customer support
- Lending
- Typing
- Phone etiquette
- Microsoft Office
- Shipping & receiving
- Data entry
- Heavy lifting
- Leadership
- Basic math
- Financial services
- Load & unload
- Warehouse experience
- Accounting software
- Communication skills
- Cash handling
- Materials handling
- Account management
- Time management
- Computer skills
Certification
- Pallet Jack Certification, Present
- Driver's License, 05/01/23 to 05/31/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent
Holiday Inn and Suites
07.2024 - Current
Warehouse Associate
Valleyfair
03.2024 - 06.2024
Front Desk Associate
Xperience Fitness
02.2024 - 08.2024
Warehouse Associate
Target Sortation Center
11.2023 - 12.2023
Merchandise Warehouse
Valleyfair
06.2023 - 11.2023
Meat and Produce Associate
Walmart
05.2022 - 05.2023
Sales Floor Associate
Dollar Tree
06.2021 - 03.2022
Sporting Goods Sales Associate
Fleet Farm
09.2016 - 04.2018
High school diploma -
Lakeville South High School