Alexander Han
Hackensack,NJ
Summary
Accomplished Ocean Export Coordinator with a proven track record at DSV Air & Sea, adept in hazardous materials handling and demonstrating exceptional attention to detail. Spearheaded key accounts, enhancing customer satisfaction by streamlining shipping coordination and documentation verification. Achieved significant improvements in operational efficiency, leveraging Cargowise expertise and rate negotiation skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ocean Export Coordinator
DSV Air & Sea
12.2023 - Current
- Responsible for overseeing key accounts Bath & Body Works and Victoria's Secret - exports to the Middle East and Europe
- Responsible for Korea and Poland trade lanes
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
- Maintained accurate records of all export transactions, facilitating easy retrieval of information when required for auditing or reporting purposes.
- Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Minimized shipment delays by proactively identifying potential issues and addressing them promptly.
- Enhanced customer satisfaction with timely shipments and accurate documentation through meticulous attention to detail.
- Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
- Managed the accurate preparation of all necessary documentation including commercial invoices, packing lists, and certificates of origin to avoid complications during customs clearance.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Handle one-off quoting to key clients
Senior Ocean Import Coordinator
DHL Global Forwarding
10.2022 - 11.2023
- Responsible for overseeing team of 4 import agents and cross training them A-Z process of FCL and LCL operations
- Responsible for handling key accounts Henkel, Ikea, Wella
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Ensured compliance with customs regulations, facilitating smooth and timely clearance of goods.
- Enhanced operational efficiency by streamlining import processes and implementing new software tools.
- Fostered a proactive approach in handling issues related to shipment delays, damages, or discrepancies, minimizing disruptions to the supply chain.
- Accurately input shipment details into company's system using Cargowise.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Ocean Import Coordinator
DSV Air & Sea
02.2021 - 10.2022
- Managed a diverse portfolio of clients, catering to their specific shipping requirements and providing customized solutions.
- Enhanced customer satisfaction with timely and accurate shipment tracking updates.
- Improved shipment visibility by implementing advanced tracking systems for real-time monitoring of cargo movement.
- Collaborated with overseas partners to coordinate shipments, ensuring smooth transit across international borders.
- Reduced shipment delays by proactively addressing potential issues and coordinating with carriers for timely resolutions.
- Successfully managed high volumes of time-sensitive shipments during peak seasons while maintaining a high level of client satisfaction.
- Conducted regular audits of import documents to identify discrepancies and maintain high levels of accuracy in recordkeeping.
- Maintained compliance with international trade regulations, ensuring all documentation was accurate and uptodate.
- Implemented cost-saving measures by optimizing container utilization and consolidating shipments whenever possible.
- Analyzed shipping data to identify areas for improvement, making recommendations for process enhancements that led to increased efficiency in ocean import coordination tasks.
- Streamlined ocean import processes by implementing efficient communication and documentation strategies.
- Maintained a strong understanding of Incoterms and their application, ensuring proper use in all ocean import transactions.
- Developed tracking reports, which alleviated customer calls and boosted time savings.
- Coordinated and negotiated contracts to facilitate freight movements.
- Created and wrote up new process instructions, resulting in increased efficiency.
- Advised customers on transportation options, types of carriers or shipping routes.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Insured cargo against loss, damage or pilferage.
Ocean Import Agent
Yusen Logistics
10.2018 - 02.2021
- Responsible for key accounts Airbus, Boscovs, Bass Pro Shops, Cleva North America
- Coordinated with international carriers to arrange timely pick-up and delivery of ocean freight, reducing transit times.
- Expedited urgent shipments by closely monitoring schedules and swiftly addressing discrepancies with carriers as they arose.
- Conducted regular audits of import documentation to maintain compliance with changing regulations, avoiding potential fines or penalties.
- Managed complex shipments requiring special permits or licenses, ensuring timely clearance through customs authorities.
- Decreased shipment delays by diligently tracking cargo movement and promptly resolving any issues that arose.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Prepared hazardous material shipments in compliance with safe handling practices.
Ocean Import Specialist
Lotte Global Logistics North America
09.2017 - 10.2018
- Responsible for key accounts Hyundai Heavy Industries, Posco Daewoo (Solar Panels), Paris Baguette
- Facilitated communication between clients, carriers, customs brokers, and other parties involved in the import process.
- Optimized warehouse space utilization by coordinating efficient storage and retrieval of imported goods.
- Ensured adherence to budgetary guidelines by regularly reviewing costs associated with ocean imports operations.
- Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
Education
Bachelor of Arts - Graphic And Digital Design
Pratt Institute
Brooklyn, NY05-2017
Skills
- Hazardous Materials Handling
- Load Planning
- Route Planning
- Shipping coordination
- Documentation verification
- Container management
- Warehousing coordination
- Tariff coding system
- Detail Oriented
- International shipping
- Rate negotiation
- Cargowise expertise
Certification
- Dangerous Goods Certification - International Air Transport Association (IATA).
- Certified CargoWise Specialist - CargoWise - 2022, November
Languages
Korean
Native or Bilingual
Timeline
Ocean Export Coordinator
DSV Air & Sea
12.2023 - Current
Senior Ocean Import Coordinator
DHL Global Forwarding
10.2022 - 11.2023
Ocean Import Coordinator
DSV Air & Sea
02.2021 - 10.2022
Ocean Import Agent
Yusen Logistics
10.2018 - 02.2021
Ocean Import Specialist
Lotte Global Logistics North America
09.2017 - 10.2018
Bachelor of Arts - Graphic And Digital Design
Pratt Institute