Alexander Harvey
Miami Gardens,FL
Summary
Dynamic Service Technician with a proven track record at Cliff Berry, excelling in equipment diagnostics and preventive maintenance. Recognized for enhancing operational efficiency through process improvements and exceptional customer service. Skilled in troubleshooting and documentation, fostering team development while adhering to safety protocols. Committed to delivering quality results and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Service Technician
Cliff Berry
11.2024 - Current
- Diagnosed and repaired mechanical issues in various equipment to ensure optimal functionality.
- Conducted routine maintenance on systems to enhance operational efficiency and reduce downtime.
- Collaborated with team members to troubleshoot complex technical problems, improving response times.
- Utilized diagnostic tools and software for accurate assessments of machinery performance.
- Provided training and support to junior technicians, fostering skill development within the team.
- Implemented process improvements that streamlined workflow and minimized service disruptions.
- Maintained detailed records of repairs, ensuring compliance with industry standards and regulations.
- Assisted in developing preventive maintenance schedules to prolong equipment lifespan and reliability.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Department Manager
Lowes Home Improvment
10.2023 - 07.2024
- Led daily operations to ensure efficient workflow and high-quality customer service.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies.
- Developed training programs for staff to enhance product knowledge and service skills.
- Implemented process improvements that increased team productivity and reduced turnaround times.
- Coordinated with vendors to maintain relationships and ensure timely deliveries of products.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Conducted regular performance evaluations, providing feedback to foster employee development.
- Oversaw compliance with safety regulations, ensuring a secure environment for customers and staff.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Overnight Supervisor
Floor & Decor
Sunrise, FL
09.2020 - 07.2022
- Supervised overnight operations to ensure efficient workflow and adherence to safety protocols.
- Trained staff on operational procedures, enhancing team performance and safety compliance.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Implemented nightly cleaning schedules, maintaining store presentation and hygiene standards.
- Coordinated with management to address employee concerns, fostering a positive work environment.
- Monitored sales floor activities, ensuring exceptional customer service during overnight shifts.
- Conducted regular audits of merchandise displays, improving product visibility and organization.
- Assisted in the development of training materials for new hires, streamlining onboarding processes.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
Assistant Department Manager
Floor & Decor
Miami Gardens, FL
05.2018 - 07.2020
- Supported daily operations by coordinating inventory management and product displays.
- Assisted in training new team members on store policies and customer service best practices.
- Maintained accurate records of stock levels to ensure timely replenishment of merchandise.
- Collaborated with department manager to implement promotional strategies, enhancing customer engagement.
- Monitored sales trends and provided feedback for optimizing product selection and merchandising layout.
- Ensured compliance with safety standards and company policies during operational activities.
- Resolved customer inquiries and complaints effectively, contributing to improved satisfaction ratings.
- Participated in regular team meetings to share insights and enhance departmental performance initiatives.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
Education
High School Diploma -
Miami Norland Senior High School
1193 NW 193rd St Miami Gardens, FL 33169 United St05.2018
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- Electrical systems
- Safety procedures adherence
- Document management
Timeline
Service Technician
Cliff Berry
11.2024 - Current
Department Manager
Lowes Home Improvment
10.2023 - 07.2024
Overnight Supervisor
Floor & Decor
09.2020 - 07.2022
Assistant Department Manager
Floor & Decor
05.2018 - 07.2020
High School Diploma -
Miami Norland Senior High School