Alexander Henkle
Summary
Customer Service Professional experienced in delivering exceptional service in both telephone and face-to-face environments. Demonstrated organizational skills and attention to detail in understanding procedures and logistics while prioritizing tasks to meet deadlines. Culinary Professional skilled in food preparation, maintaining proper food handling methods, and fostering collaboration within kitchen teams to enhance operations.
Overview
15
15
years of professional experience
Work History
Cook
Allen Hospital Dietary Services
Waterloo, Iowa
01.2024 - Current
- Prepared and served hot food items for 300 trays daily, ensuring quality and efficiency.
- Execute complex recipes with precision multiple times a day, every day.
- Trained new staff on food preparation techniques and kitchen protocols, fostering skill development.
- Provided specialized care for patients with specific dietary needs, following IDDSI guidelines.
- Monitored inventory levels and assisted in ordering supplies, maintaining stock availability.
- Ensure a clean and tidy work environment in compliance with state guidelines.
Head Bartender
Gee Concepts
Phoenix, Arizona
01.2020 - 01.2023
- Memorized and executed a whole menu of specialty drinks and dishes while maintaining excellent and engaging customer service.
- Managed restaurant operations in absence of general manager, ensuring seamless service and customer satisfaction.
- Cross trained in both the front and back of the restaurant. Filling in gaps to ensure a smooth service and positive customer experience.
- Conducted nightly financial reconciliations and register counts, maintaining accurate financial records.
Line Cook/Certified Trainer
Federal Pizza
Phoenix, Arizona
01.2016 - 01.2019
- Thrived in fast-paced environment, adapting quickly to changing demands.
- Addressed special requests to enhance customer experience and satisfaction.
- Assisted in creating daily specials and seasonal menu items.
- Adapted quickly to fast-paced work settings, ensuring efficient task completion.
- Listened attentively to any special needs to always ensure positive customer experience.
- Strived for speedy problem resolution to avoid escalated problems.
- Led a team of workers to maintain productivity during time-sensitive tasks.
- Recognized as 'Certified Trainer' for setting standards in team performance.
Baker/Caterer/Breakfast Line Cook
Benedict's Catering
Phoenix, Arizona
01.2014 - 01.2016
- Operated commercial ovens and mixers to ensure consistent product quality.
- Consistently met and surpassed project deadlines to support team objectives.
- Enhanced customer satisfaction through attentive service.
- Managed weekly orders from Sysco and vendors to ensure timely supply of necessary products.
- Handled cash transactions and performed end-of-day reconciliation to ensure accurate financial reporting.
- Consistently improved customer satisfaction.
- Surpassed project and goal deadlines through effective time management and planning.
- Prompt response to general inquiries from members, staff and clients via telephone, mail, e-mail and fax.
Line Cook/Closer/Shift Manager
Mimi's Café
Scottsdale, AZ
01.2013 - 01.2014
- Trained and implemented shift management protocols to enhance operational efficiency.
- Trained team members on effective shift management techniques.
- Managed inventory and stock ordering to ensure optimal supply levels.
- Promptly met deadlines in a timed and pressurized work setting.
- Managed multiple tasks simultaneously in a fast-paced environment.
Salad/Baker, Evening Lead
New Aldaya Lifescapes
Cedar Falls, IA
01.2012 - 01.2013
- Oversaw kitchen operations to ensure smooth workflow and high-quality service.
- Prepared and executed desserts and breads for all functions, (breakfast, lunch and dinner).
- Cross-trained in all kitchen roles, including dishwashing, dining room service, and evening lead cook responsibilities.
- Developed and implemented training courses for new recruits, accelerating onboarding process.
- Assisted clients with special needs by providing tailored support and services.
Cook/Server/Cashier
Hy-Vee Inc.
Waterloo, IA
01.2011 - 01.2012
- Provided customer service with in-depth product knowledge, contributing to increased sales and customer loyalty.
- Prepared daily hot food items to meet customer demand and enhance dining experience.
- Coordinated catering services for special occasions and daycare facilities, ensuring timely delivery and quality presentation.
Education
High School Diploma -
Waterloo East High School
Waterloo, IACertified Trainer course certification -
Upward Projects
ServSafe Manager Certificate -
Skills
- Food preparation
- Menu development
- Inventory management
- Dietary accommodations
- Recipe execution
- Customer service
- Staff training
- Problem solving
- Attention to detail
- Effective communication
- Cross training
- Food presentation talent
- Hospitality service expertise
- Hospitality and service industry background
Relevant Experience
Consistently maintain a positive attitude and enjoy helping people. Exceptional command of the English and Spanish language, with strong writing skills. Cooperatively work with a team to produce, deliver and/or delegate required tasks. Strong problem solving skills by quickly grasping complex situations and turning them into manageable tasks. Produce quality work even when under extreme time pressure and deadlines. Proven ability to understand and follow complex instructions to deliver successful results. Many years of successfully managing and organizing personal time and workload.
References
Reference names and numbers available upon request.
Timeline
Cook
Allen Hospital Dietary Services
01.2024 - Current
Head Bartender
Gee Concepts
01.2020 - 01.2023
Line Cook/Certified Trainer
Federal Pizza
01.2016 - 01.2019
Baker/Caterer/Breakfast Line Cook
Benedict's Catering
01.2014 - 01.2016
Line Cook/Closer/Shift Manager
Mimi's Café
01.2013 - 01.2014
Salad/Baker, Evening Lead
New Aldaya Lifescapes
01.2012 - 01.2013
Cook/Server/Cashier
Hy-Vee Inc.
01.2011 - 01.2012
High School Diploma -
Waterloo East High School
Certified Trainer course certification -
Upward Projects