Alexander Hopkins
Greenlawn
Summary
Proven leader and effective communicator, adept in staff training and problem-solving. At Amazon, excelled in managing high-volume dispatch operations and driving team performance, significantly enhancing delivery efficiency. Recognized for outstanding customer service and teamwork, consistently fostering strong relationships with clients and staff.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
Amazon
07.2023 - 08.2024
- Supervised delivery driver team of 40-50 members on a daily basis to ensure accuracy at every stage.
- Ensured all safety policies were adhered to and within guidelines.
- Communicated effectively with team members throughout the dispatch process.
- Demonstrated ability to manage a high-volume of calls and prioritize tasks efficiently.
- Led teams with a hands-on and motivating approach while giving clear direction to achieve company objectives.
- Managed labor relations by assisting with hiring, interviewing and training employees.
- Developed and maintained relationships with clients, vendors, and other stakeholders to facilitate successful operations.
- Utilized microsoft excel to schedule attendance and track driver reports.
Delivery Driver
Amazon
05.2023 - 12.2023
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.
- Received Driver of the Month Award for executing the #1 volume in deliveries, receiving excellent customer feedback, scoring and safety on the road.
Restaurant Waiter
Meehan's of Huntington
12.2020 - 08.2022
- Greeted and served patrons in a fast paced, high volume restaurant.
- Managed difficult situations professionally by remaining calm under pressure.
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours.
- Promoted teamwork by assisting other waiters in ensuring outstanding guest service.
- Assisted in training new staff on restaurant procedures including order taking, payment processing, seating arrangements.
Lacrosse Coach
Shanahan MVP Lacrosse Camp
08.2022 - 08.2022
- Coached young lacrosse players across Long Island between ages of 6-14 years.
- Hands on demonstration of stick skills, shooting and passing.
- Encouraged teamwork and a competitive nature.
Student Volunteer
Harvest Hope Food Bank
09.2024 - Current
- Delivered food donations to disabled and elderly customers.
- Fostered a positive work environment by demonstrating outstanding teamwork, mutual respect and effective communication.
- Sorted and organized food donations according to nutritional value.
- Accepted and unloaded food truck deliveries from local businesses and partners.
Education
Bachelor of Arts (B.A.) - Public Health
University of South Carolina
Columbia, SCSkills
Microsoft Word, Excel, Powerpoint
Effective Communication
Staff Training and Development
Strong Leadership
Teamwork and Collaboration
Problem-solving
Timeline
Student Volunteer
Harvest Hope Food Bank
09.2024 - Current
Dispatch Manager
Amazon
07.2023 - 08.2024
Delivery Driver
Amazon
05.2023 - 12.2023
Lacrosse Coach
Shanahan MVP Lacrosse Camp
08.2022 - 08.2022
Restaurant Waiter
Meehan's of Huntington
12.2020 - 08.2022
Bachelor of Arts (B.A.) - Public Health
University of South Carolina