Robert Ramos
Columbus,OH
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
Williams-Sonoma
Columbus, OH
11.2022 - Current
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Examined spreadsheets to understand project scope and materials and tools required for completion.
- Noted and recorded receipt of materials on drivers' paperwork.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
Fraud Specialist
Alita
Columbus, OH
04.2021 - 11.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
Sales Specialist
T-Mobile
Columbus, OH
02.2020 - 03.2021
- Responsible for selling products and meeting customer needs while obtaining and maintaining orders from existing clientele.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Bachelor of Arts - Criminal Justice
Ohio University
05-2024
Associate of Arts - Criminal Justice
Columbus State Community College
Columbus, OH05.2021
Skills
- Bilingual
- Microsoft Office Word
- Microsoft Excel
- Microsoft Powerpoint
- Flexibility and Adaptability
- Conflict Resolution
- Creativity
- Time Management
- Ability to Multitask
- Leadership
- Communication Skills
- Creative Problem Solving
- Project Management
- Schedule Coordination
Timeline
Dispatch Manager
Williams-Sonoma
11.2022 - Current
Fraud Specialist
Alita
04.2021 - 11.2022
Sales Specialist
T-Mobile
02.2020 - 03.2021
Bachelor of Arts - Criminal Justice
Ohio University
Associate of Arts - Criminal Justice
Columbus State Community College
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