Melody Samano
Los Angeles,CA
Summary
Resourceful Dispatch Manager known for high productivity and efficient task completion. Skilled in route planning, team coordination, and logistics management, ensuring smooth operations. Excel in communication, problem-solving, and decision-making to optimize dispatch procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Dispatch Manager
Modern Roofing
10.2023 - 10.2024
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Resolved customer complaints
- Prepared daily work and run schedules.
- Dispatched drivers to meet daily delivery needs for company customers.
- Analyzed operational data to identify trends and areas for improvement.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
Marketing Administrative Assistant
My Smart House
Murrieta, CA
01.2023 - 10.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided administrative support to the marketing team by scheduling meetings, preparing agendas, and maintaining records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Student Teacher
Machado Elementary
Riverside, CA
08.2018 - 06.2019
- Developed deeper understanding of teaching strategies with increasing responsibility for student
- Mentored and Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Developed individualized learning plans for each student based on their strengths and weaknesses.
- Collaborated with faculty members to discuss student progress and develop strategies for improvement.
- Evaluated student work, provided feedback, and tracked their progress over time.
Education
Mount San Jacinto community college
08-2019
LHS
06-2019
Skills
- Phone dispatch
- Schedule coordination
- Customer communication / Support
- Daily reports / Data entry
- Staff training and development
- Call center experience
- Bilingual
- Customer service
Timeline
Dispatch Manager
Modern Roofing
10.2023 - 10.2024
Marketing Administrative Assistant
My Smart House
01.2023 - 10.2023
Student Teacher
Machado Elementary
08.2018 - 06.2019
Mount San Jacinto community college
LHS