- Gardening
- I participate in a variety of outdoor recreational activities
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Kayaking
- Camping
Kathryn Wolkerstorfer
Isanti,MN
Summary
Dynamic Dispatch Manager with proven success at Roadlink Express Inc, enhancing operational efficiency through strategic route planning and effective communication. Skilled in DOT compliance and mentoring teams, I consistently reduced customer complaints while optimizing resource allocation and delivery schedules. Committed to driving excellence in logistics management and customer service.
Diligent dispatcher with solid background in managing dispatch operations and optimizing logistics processes. Successfully coordinated teams and streamlined workflows, leading to improved efficiency and customer satisfaction. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and timely deliveries.
Dynamic Dispatch Manager with 8 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Sharp Fleet Mgr with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Dispatch Manager
Roadlink Express Inc
Minneapolis, MN
02.2018 - Current
- Coordinated daily dispatch operations to ensure timely deliveries and optimal resource allocation.
- Implemented process improvements that enhanced efficiency in route planning and scheduling.
- Trained and mentored team members on best practices for effective communication and logistics management.
- Analyzed performance metrics to identify trends, driving strategic initiatives for operational excellence.
- Oversaw inventory management systems, ensuring accurate tracking of resources and supplies for operations.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled and organized delivery routes.
Education
No Degree -
WITC
Superior, WI04-1994
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Customer communication
- Fleet maintenance
- Multiple project coordination
- Employee time records
- Maintenance recordkeeping
- Transportation
- Mileage logging
- Order data entry
- Fleet dispatching
- Strong leadership
- Trailer exchange management
- Route planning expertise
- Decision-making
- Customer service
- Effective communications
- Critical thinking
- Prioritizing calls
- Schedule management
- Paperwork processing
- Route planning and adjustment
- Data entry
- Mentoring and coaching
- Creative thinking
- Microsoft office
- Updating logs
- Customer relationship management
- Delegating work
- Dispatch recordkeeping
- Training and development
- Distance estimation
- Records maintenance
- Traffic monitoring
- Repair scheduling
- Work order preparations
- Workload management
- Equipment inspection
- Service vehicle dispatch
- Verifying coverage
- Service coordination
- Repair planning
- Routing orders
- Team work scheduling
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Clear communication
Interests
Timeline
Dispatch Manager
Roadlink Express Inc
02.2018 - Current
No Degree -
WITC