Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Shannon Tallabas

Shannon Tallabas

Glendale,AZ

Summary

Dynamic Dispatch Manager with a proven track record at City Towing LLC, excelling in workflow planning and staff training. Enhanced operational efficiency through innovative route planning and effective communication, resulting in improved customer satisfaction. Strong leadership skills fostered a collaborative team environment, driving compliance with safety standards and optimizing dispatch processes. Dispatch of equipment for accident scene clean up and traffic control.

Overview

10
10
years of professional experience

Work History

Dispatch Manager

City Towing LLC
04.2021 - Current
  • Learned dispatch operations and safety protocols to ensure smooth workflow.
  • Assisted in tracking shipments using dispatch software for real-time updates.
  • Coordinated with drivers to schedule deliveries, optimizing routes for efficiency.
  • Supported communication between departments to address delivery issues promptly.
  • Developed training materials for new staff on dispatch procedures and systems.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Contributed to maintaining compliance with transportation regulations and safety standards.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.

SHIFT MANAGER

PETRO
08.2016 - 04.2021
  • Directed daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored staff to enhance team performance and operational efficiency.
  • Implemented process improvements that streamlined workflows and reduced downtime.
  • Monitored inventory levels, facilitating timely replenishment and minimizing shortages.
  • Analyzed sales data to optimize staffing schedules based on peak demand periods.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty.
  • Coordinated training sessions for new hires, fostering a culture of continuous learning.
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

BANKING DISPATCHER

Aerotek
07.2015 - 08.2016
  • Coordinated timely dispatch of vehicles, ensuring efficient route management and resource allocation.
  • Monitored real-time traffic conditions to optimize maintenance schedules and minimize delays.
  • Communicated effectively with drivers to relay instructions and address issues promptly.
  • Implemented process improvements that enhanced operational efficiency and reduced response times.

Education

GED -

Mohave Community College
Kingman, AZ
02-2013

Associate of Applied Science - Credit And Consumer

Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ
04-2009

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Schedule coordination
  • Staff training and development
  • Customer communication
  • Fleet maintenance
  • Daily reports
  • Employee performance reviews
  • Employee time records
  • Maintenance recordkeeping
  • Budgeting and financial management
  • Strong leadership
  • Order data entry
  • Route planning expertise
  • Fleet dispatching
  • Customer service
  • Effective communications
  • Critical thinking
  • Data entry
  • Route planning and adjustment
  • Mentoring and coaching
  • Microsoft office
  • Dispatch recordkeeping
  • Training and development
  • Distance estimation
  • Records maintenance
  • Traffic monitoring
  • Work crew dispatch
  • Repair scheduling
  • Work order preparations
  • Equipment inspection
  • Service vehicle dispatch
  • Service requests
  • Message and work order transfer
  • Equipment orders

Timeline

Dispatch Manager

City Towing LLC
04.2021 - Current

SHIFT MANAGER

PETRO
08.2016 - 04.2021

BANKING DISPATCHER

Aerotek
07.2015 - 08.2016

GED -

Mohave Community College

Associate of Applied Science - Credit And Consumer

Maricopa Community Colleges, Rio Salado Community College

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