Alexander Hussey
Maple Shade Township
Summary
Hardworking, dependable and a proven success with managing multiple priorities at once, while consistently maintaining a positive attitude. Willingness to take on more responsibilities in order to meet company goals. Years of management and customer service experience under a customer-centered mindset. Proven track record showing the ability to lead other while motivating other to become leaders.
Overview
3
3
years of professional experience
Work History
Customer Support Induction Instructor
Bet365
10.2024 - Current
- Hands on experience with developing and coaching incoming advisors, shaping their mindset into a customer centered culture.
- Promoted a positive learning environment by establishing clear expectations, building rapport, and maintaining consistent coaching/management techniques.
- Observed and adopted new techniques from experienced instructors.
- Tracked trainee progress, frequently checking in with struggling advisors and identifying root causes of problems and ways we can develop from them
Customer Account Advisor
Bet365
03.2024 - 10.2024
- Consistently handled high contact volumes while keeping myself available to provide support to members on my team
- Provided exceptional service by quickly identifying customer needs and offering appropriate solutions or recommendations.
- Remained self-sufficient, proactive and collaborated with superiors to work on Personal Development Plans.
Kitchen Manager
Steve's Grilled Cheese & Quesadilla Company
01.2022 - 09.2023
- Provided comprehensive training to staff engaged in food preparation, cooking, and customer interaction, fostering robust team dynamics
- Oversaw day-to-day operations in a high-volume restaurant, requiring quick decision making and a constant flow of open communication
- Consistently "jumped on the line", offering my staff hands on support while managing my time effectively, allowing myself to get done my operational tasks
Education
Bachelor of Science - Marketing
Towson University
Baltimore, MD07-2021
High School Diploma -
Cherokee High School
Marlton, NJ06-2017
Skills
- Strong communication skills
- Management Skills
- Group and individual instruction
- Multicultural sensitivity
- Critical & Quick Thinking
- Consistent Positive Mindset
- Empathetic
- Consumer Relations
Timeline
Customer Support Induction Instructor
Bet365
10.2024 - Current
Customer Account Advisor
Bet365
03.2024 - 10.2024
Kitchen Manager
Steve's Grilled Cheese & Quesadilla Company
01.2022 - 09.2023
Bachelor of Science - Marketing
Towson University
High School Diploma -
Cherokee High School
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