Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jacob Robertson

Customer Account Advisor
Denver,CO

Summary

Motivated professional with a strong background in customer-facing roles, logistics operations, and investigative problem-solving, supported by an MBA in Data Analytics and a degree in Industrial Engineering. Proven ability to manage complex cases, resolve disputes, and deliver exceptional client support in high-pressure environments. Experienced in coordinating across departments, interpreting large volumes of information, and communicating solutions clearly and confidently. Skilled in building trust-based relationships, managing schedules and inventory, and identifying cost-saving opportunities.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Customer Account Advisor

bet365
Denver, Colorado
02.2025 - 04.2025
  • Assisting Customers: Addressing a wide range of queries related to betting, payments, account issues, and other support needs.
  • First-Time Resolution: Aiming to resolve customer queries efficiently and effectively during initial interactions.
  • Using Internal Tools: Utilizing available resources and systems to assist customers and manage their queries.
  • Resolving Complaints: Handling and resolving customer complaints in a professional and empathetic manner.
  • Escalation: Identifying and escalating complex issues to appropriate internal teams when necessary.
  • Promoting Responsible Gaming: Adhering to and promoting responsible gaming practices.
  • Adherence to Policies: Upholding and promoting awareness of company policies, procedures, and licensing requirements.
  • Skills and Qualities: Customer Service Skills: Excellent communication, active listening, empathy, and the ability to handle challenging customer interactions.
  • Problem-Solving: A knack for identifying the root cause of issues and providing effective solutions.
  • Technical Proficiency: Comfortable using various software and internal systems for customer support.
  • Adaptability: Ability to work in a fast-paced environment and handle a high volume of queries.
  • Teamwork: Collaborating with other departments to resolve issues and enhance customer service.

Fraud Investigator

Arkansas Department of Labor and Licensing
10.2023 - 04.2025
  • Strong investigative and analytical skills to identify and track fraudulent activities.
  • Excellent communication skills for conducting interviews, interrogations, and testifying in court.
  • Investigate complaints related to labor and licensing fraud in the state of Arkansas.
  • Monitor and identify potential fraudulent activities within labor and licensing domains.
  • Maintain detailed and accurate records of investigations and findings.
  • Provide testimony in court when necessary to support legal proceedings.
  • Teamwork and collaboration skills to work effectively with other agencies to preserve the integrity of Arkansas's licensing and labor.

Delivery Driver

Logistics 1060
Columbus, OH
03.2023 - 08.2023
  • Customer Service
  • Organizing product efficiently
  • Performing duties in a time frame.
  • Loading and unloading

Store Manager

Riders Travel Liquor Store
01.2021 - 12.2022
  • Customer Service
  • Merchandise Arrangement
  • Open and close store
  • Make deposits and take inventory
  • Employment Scheduling
  • Check in delivery trucks

Farm Hand/Laborer

Harness Farms
06.2018 - 08.2022
  • Summer and occasional extra help at the farm.
  • Labor and construction work.
  • Lumber mill handler

Housing Student Worker

Southern Arkansas University
08.2020 - 12.2020
  • Helped run and set up all campus events.

Paint Crew Member

Southern Arkansas University
01.2020 - 08.2020
  • Painted dorm rooms and classrooms
  • Worked at the physical plant on campus
  • All lawn care needs, including mowing, landscaping, and planting.
  • Moved items and set up for campus events.

Stocker

Walmart
05.2018 - 10.2019
  • Stock merchandise
  • Organize products
  • Unload supply trucks
  • Perform Customer Service

Assistant Manager

D-BAT Academies
06.2018 - 08.2019
  • Assisting customers
  • Online scheduling
  • Payment transactions
  • Opening and closing the store.

Education

MBA - Data Analytics

Southern Arkansas University
Magnolia Ar
08.2022 - 12.2023

Bachelor's degree - Industrial Engineering

Southern Arkansas University
Magnolia, AR
08.2020 - 05.2022

High School Diploma - High School diploma

Woodlawn High School
Rison, AR
08.2015 - 08.2019

Skills

  • Desktop Support

  • Inventory & Scheduling

  • Customer Service Skills

  • Client retention strategies

  • CRM software proficiency

  • Data interpretation

  • Teamwork and collaboration

  • Problem-solving skills

  • Research & Record-Keeping

Timeline

Customer Account Advisor

bet365
02.2025 - 04.2025

Fraud Investigator

Arkansas Department of Labor and Licensing
10.2023 - 04.2025

Delivery Driver

Logistics 1060
03.2023 - 08.2023

MBA - Data Analytics

Southern Arkansas University
08.2022 - 12.2023

Store Manager

Riders Travel Liquor Store
01.2021 - 12.2022

Housing Student Worker

Southern Arkansas University
08.2020 - 12.2020

Bachelor's degree - Industrial Engineering

Southern Arkansas University
08.2020 - 05.2022

Paint Crew Member

Southern Arkansas University
01.2020 - 08.2020

Farm Hand/Laborer

Harness Farms
06.2018 - 08.2022

Assistant Manager

D-BAT Academies
06.2018 - 08.2019

Stocker

Walmart
05.2018 - 10.2019

High School Diploma - High School diploma

Woodlawn High School
08.2015 - 08.2019

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Jacob RobertsonCustomer Account Advisor