Summary
Overview
Work History
Education
References
Timeline
Generic

Alexander Jordan

Dallas,TX

Summary

Dependable Dispatcher promoting valuable communication and tracking skills. Looking for a new role with a results-driven company.

Overview

5
5
years of professional experience

Work History

Market Success Coordinator

PICKUP Instant Delivery
Plano, TX
12.2021 - 06.2022
  • Dispatched delivery drivers/units to various customers in the Dallas/Ft. Worth area and other states.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Assigned drivers to appropriate routes based on customer needs.

Dispatcher Lead

Frymire Home Services
Dallas, TX
09.2020 - 07.2021
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Updated records of driver locations, delays, and cancellations.
  • Resolved customer complaints related to service issues or delays.
  • Assigned drivers to appropriate routes based on customer needs.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Dispatcher

Irving Holdings
Dallas, TX
09.2017 - 08.2020
  • Assigned drivers to appropriate routes based on customer needs.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Dispatched drivers to meet daily needs for company customers.
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.

Sales Representative

Lithia & Driveway
Plano, TX
09.2022 - Present
  • Develop and maintain relationships with customers to ensure repeat business.
  • Reviews monthly performance against targets set by management team.
  • Answers inquiries from prospective customers regarding vehicles, features, and pricing.
  • Generates new sales leads through cold calling and networking activities.
  • Performs regular follow-ups with prospects to close deals in a timely manner.

Freelance Writer

Dallas Morning News
Dallas, TX
08.2016 - Present
  • Inputs live play-by- play statistical data of Dallas/ Ft.Worth and surrounding areas high school football games
  • Utilizes keyword optimization techniques when writing a short recap of games, players, and coaches.
  • Organizes written work according to established style guidelines.
  • Ensures that all written work meet quality standards before submission deadlines.

Education

High School Diploma -

Midlothian High School
Midlothian, TX
06-2012

References

References available upon request.

Timeline

Sales Representative

Lithia & Driveway
09.2022 - Present

Market Success Coordinator

PICKUP Instant Delivery
12.2021 - 06.2022

Dispatcher Lead

Frymire Home Services
09.2020 - 07.2021

Dispatcher

Irving Holdings
09.2017 - 08.2020

Freelance Writer

Dallas Morning News
08.2016 - Present

High School Diploma -

Midlothian High School

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Alexander Jordan