Alexander Jordan
Dallas,TX
Summary
Dependable Dispatcher promoting valuable communication and tracking skills. Looking for a new role with a results-driven company.
Overview
5
5
years of professional experience
Work History
Market Success Coordinator
PICKUP Instant Delivery
Plano, TX
12.2021 - 06.2022
- Dispatched delivery drivers/units to various customers in the Dallas/Ft. Worth area and other states.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Assigned drivers to appropriate routes based on customer needs.
Dispatcher Lead
Frymire Home Services
Dallas, TX
09.2020 - 07.2021
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Dispatcher
Irving Holdings
Dallas, TX
09.2017 - 08.2020
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Advised personnel about accidents, weather conditions or other hazards.
- Dispatched drivers to meet daily needs for company customers.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored drivers' locations via GPS tracking systems to ensure timely pickups and drop-offs.
Sales Representative
Lithia & Driveway
Plano, TX
09.2022 - Present
- Develop and maintain relationships with customers to ensure repeat business.
- Reviews monthly performance against targets set by management team.
- Answers inquiries from prospective customers regarding vehicles, features, and pricing.
- Generates new sales leads through cold calling and networking activities.
- Performs regular follow-ups with prospects to close deals in a timely manner.
Freelance Writer
Dallas Morning News
Dallas, TX
08.2016 - Present
- Inputs live play-by- play statistical data of Dallas/ Ft.Worth and surrounding areas high school football games
- Utilizes keyword optimization techniques when writing a short recap of games, players, and coaches.
- Organizes written work according to established style guidelines.
- Ensures that all written work meet quality standards before submission deadlines.
Education
High School Diploma -
Midlothian High School
Midlothian, TX06-2012
References
References available upon request.
Timeline
Sales Representative
Lithia & Driveway
09.2022 - Present
Market Success Coordinator
PICKUP Instant Delivery
12.2021 - 06.2022
Dispatcher Lead
Frymire Home Services
09.2020 - 07.2021
Dispatcher
Irving Holdings
09.2017 - 08.2020
Freelance Writer
Dallas Morning News
08.2016 - Present
High School Diploma -
Midlothian High School