Grant Anderson
Coppell,TX
Summary
Strong background in customer service and project management. Demonstrated success in improving on-time delivery rates and achieving high customer satisfaction. Adept at managing multiple projects and ensuring smooth operations between teams. Eager to apply technical and interpersonal skills in a dynamic, team-oriented organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Market Success Coordinator
Pickup Now, Inc
Plano, TX
01.2022 - 01.2023
- Ensured efficient national goods distribution by coordinating with operators, enhancing on-time delivery rates.
- Communicated between several corporations and operators to ensure smooth operations
- Managed multiple projects effectively, prioritizing and organizing tasks daily.
Mobile Expert
T-Mobile
McKinney, TX
01.2019 - 01.2021
- Leveraged up-to-date tech knowledge to assist customers, enhancing their satisfaction and trust in our services.
- Applied critical thinking and troubleshooting to serve customers better, achieving a 95% customer satisfaction rate
- Built a reputation for quality service with new and existing customers.
Operations Associate
Lifetime Fitness
Allen, TX
01.2018 - 01.2019
- Maintained club cleanliness to high standards, ensuring a welcoming environment for members.
- Handled managerial duties when necessary and resolved issues within the club
- Adapted to new responsibilities in several departments, demonstrating flexibility and reliability.
Maintenance Worker
Self-Employment
Allen, TX
01.2017 - 01.2018
- Provided service for the community and handled customer service inquiries
- Worked with electrical, plumbing, and other installations, maintaining a high standard of quality work with great attention to detail.
Education
Business
Dallas College
Plano, TX08.2024
Business
Collin College
Plano, TX12.2020
Skills
- Project Management
- Problem-Solving
- Communication Skills
- Team Oriented
- Communication Skills
- Customer Service
- Time Management
- Adaptable
- Data Analysis
- Multichannel Customer Support
- Critical Thinking
- Attention to Detail
Certification
- Web/App Development
- Front End & Back End Development
Professional Development
- Attended workshops on advanced JavaScript and React development.
- Completed online courses on NodeJs and backend development.
Projects
Developed a portfolio of web applications using HTML, CSS, JavaScript, and React., Successfully deployed applications that improved user engagement by 30%.
Affiliations
Activities
- Volunteer Work: Participated in community food drives with Ronald McDonald House, demonstrating a commitment to community service and teamwork.
- Sports: Active member of a local basketball league, fostering teamwork and discipline while maintaining physical fitness.
- Hobbies: Enjoys video games, rock climbing, golf, disc golf, playing guitar, and skating, which enhance creativity and provide a balanced lifestyle.
Languages
English
Professional
References
References available upon request.
Timeline
Market Success Coordinator
Pickup Now, Inc
01.2022 - 01.2023
Mobile Expert
T-Mobile
01.2019 - 01.2021
Operations Associate
Lifetime Fitness
01.2018 - 01.2019
Maintenance Worker
Self-Employment
01.2017 - 01.2018
Business
Dallas College
Business
Collin College
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