Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rehan Chowdhury

Customer Success Manager, Mid-Market/Enterprise
Ellicott City,MD

Summary

Strategic and customer centric CSM/Account Manager with over 4 years of progressive experience in the SaaS industry, managing high-value mid-market and enterprise accounts. Adept at identifying customer needs, designing tailored onboarding and success strategies, and driving measurable business outcomes. Demonstrated record of achieving 100% Net Revenue Retention (NRR) by fostering long-term client relationships, enabling product adoption, and influencing cross-functional initiatives. Fluent in Salesforce, Google Analytics, SQL, and web analytics tools, with a solid foundation in international business and marketing.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications

Work History

Customer Success Manager - Mid-Market

Semrush
Ellicott City, Maryland
01.2025 - Current
  • Manage a portfolio of hundreds of Mid-Market/enterprise-level customers, building strong relationships to understand their business challenges and objectives.
  • Deliver measurable results by guiding customers through the full life cycle, from onboarding, renewals, and expansion opportunities.
  • Responsible for managing, retaining, and renewing over $1 million in annual recurring revenue.
  • Act as a trusted advisor and maintain 100% NRR by ensuring the successful adoption and continuous growth of Semrush's platform within client organisations.
  • Develop and execute growth plans and Quarterly Business Reviews (QBRs) tailored to account needs and performance goals.
  • Collaborate with Account Executives to identify upsell/cross-sell opportunities, optimizing TCV.
  • Built and maintained strategic relationships with key stakeholders and aligning Semrush capabilities with clients’ evolving marketing strategies.
  • Collaborate with Marketing to craft personalised email and engagement strategies for smaller accounts, successfully growing underpenetrated segments.

Customer Success Manager, Onboarding

Semrush
Philadelphia, PA
01.2022 - 12.2024
  • Delivered high-impact onboarding to new clients, ensuring early adoption and alignment with business goals.
  • Led custom product training and KPI-driven SEO strategies to accelerate time-to-value.
  • Maintained CRM hygiene and analytical dashboards to inform internal success metrics.
  • Cultivated strong customer relationships, resulting in increased engagement and long term retention.

Assistant Sales & Market Manager

Sherwin-Williams Paint
Lafayette Hill, Pennsylvania
11.2020 - 12.2021
  • Managed B2B customer relationships and credit sales, reducing financial exposure and improving satisfaction.
  • Supported market planning and financial reporting aligned with local sales strategy.
  • Facilitated collaboration between sales and operations teams to resolve account challenges.

Brand Marketing Intern

Masterpiece International
Philadelphia, PA
02.2020 - 05.2020
  • Assisted in global marketing projects through competitive research, content creation, and analytics.
  • Created digital marketing reports and contributed to industry trend analysis in supply chain logistics.

Education

Bachelor of Laws (LL.B) - Law

University of Chittagong
Bangladesh
01.2009 - 05.2013

Bachelor of Business Administration - International Business

Fox School of Business, Temple University
Philadelphia, PA
08.2015 - 05.2020

Skills

Certification

Google Analytics Certification (GA4), Google, 2023

Timeline

Customer Success Manager - Mid-Market

Semrush
01.2025 - Current

Customer Success Manager, Onboarding

Semrush
01.2022 - 12.2024

Assistant Sales & Market Manager

Sherwin-Williams Paint
11.2020 - 12.2021

Brand Marketing Intern

Masterpiece International
02.2020 - 05.2020

Bachelor of Business Administration - International Business

Fox School of Business, Temple University
08.2015 - 05.2020

Bachelor of Laws (LL.B) - Law

University of Chittagong
01.2009 - 05.2013

Similar Profiles

CREATE PROFILE
Rehan ChowdhuryCustomer Success Manager, Mid-Market/Enterprise