Rehan Chowdhury
Customer Success Manager, Mid-Market/Enterprise
Ellicott City,MD
Summary
Strategic and customer centric CSM/Account Manager with over 4 years of progressive experience in the SaaS industry, managing high-value mid-market and enterprise accounts. Adept at identifying customer needs, designing tailored onboarding and success strategies, and driving measurable business outcomes. Demonstrated record of achieving 100% Net Revenue Retention (NRR) by fostering long-term client relationships, enabling product adoption, and influencing cross-functional initiatives. Fluent in Salesforce, Google Analytics, SQL, and web analytics tools, with a solid foundation in international business and marketing.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
Work History
Customer Success Manager - Mid-Market
Semrush
Ellicott City, Maryland
01.2025 - Current
- Manage a portfolio of hundreds of Mid-Market/enterprise-level customers, building strong relationships to understand their business challenges and objectives.
- Deliver measurable results by guiding customers through the full life cycle, from onboarding, renewals, and expansion opportunities.
- Responsible for managing, retaining, and renewing over $1 million in annual recurring revenue.
- Act as a trusted advisor and maintain 100% NRR by ensuring the successful adoption and continuous growth of Semrush's platform within client organisations.
- Develop and execute growth plans and Quarterly Business Reviews (QBRs) tailored to account needs and performance goals.
- Collaborate with Account Executives to identify upsell/cross-sell opportunities, optimizing TCV.
- Built and maintained strategic relationships with key stakeholders and aligning Semrush capabilities with clients’ evolving marketing strategies.
- Collaborate with Marketing to craft personalised email and engagement strategies for smaller accounts, successfully growing underpenetrated segments.
Customer Success Manager, Onboarding
Semrush
Philadelphia, PA
01.2022 - 12.2024
- Delivered high-impact onboarding to new clients, ensuring early adoption and alignment with business goals.
- Led custom product training and KPI-driven SEO strategies to accelerate time-to-value.
- Maintained CRM hygiene and analytical dashboards to inform internal success metrics.
- Cultivated strong customer relationships, resulting in increased engagement and long term retention.
Assistant Sales & Market Manager
Sherwin-Williams Paint
Lafayette Hill, Pennsylvania
11.2020 - 12.2021
- Managed B2B customer relationships and credit sales, reducing financial exposure and improving satisfaction.
- Supported market planning and financial reporting aligned with local sales strategy.
- Facilitated collaboration between sales and operations teams to resolve account challenges.
Brand Marketing Intern
Masterpiece International
Philadelphia, PA
02.2020 - 05.2020
- Assisted in global marketing projects through competitive research, content creation, and analytics.
- Created digital marketing reports and contributed to industry trend analysis in supply chain logistics.
Education
Bachelor of Laws (LL.B) - Law
University of Chittagong
Bangladesh 01.2009 - 05.2013
Bachelor of Business Administration - International Business
Fox School of Business, Temple University
Philadelphia, PA 08.2015 - 05.2020
Skills
Customer Success Strategy
SaaS Onboarding & Retention
Strategic Account Management
Digital Marketing (SEO/SEM/Email)
Salesforce & CRM Tools
GA4
Contract Negotiation & Expansion
Project Management
Strategic communications
CRM software
Cross-functional coordination
Analytical thinking
Certification
Google Analytics Certification (GA4), Google, 2023
Timeline
Customer Success Manager - Mid-Market
Semrush
01.2025 - Current
Customer Success Manager, Onboarding
Semrush
01.2022 - 12.2024
Assistant Sales & Market Manager
Sherwin-Williams Paint
11.2020 - 12.2021
Brand Marketing Intern
Masterpiece International
02.2020 - 05.2020
Bachelor of Business Administration - International Business
Fox School of Business, Temple University
08.2015 - 05.2020
Bachelor of Laws (LL.B) - Law
University of Chittagong
01.2009 - 05.2013