Alexander Kamstra
PESI, Inc.
Fall Creek
9
years of professional experience
Detail-oriented professional with 9+ years of experience and proven knowledge of Microsoft Office applications, conflict resolution, client communications, and client retention. Aiming to leverage skills to successfully fill the Customer Service Representative role here at PESI, Inc.
Work History
Product Administration Specialist
3 Years 5 Months- Designed responsive web layouts using HTML, CSS, and JavaScript to enhance user experience.
- Collaborated with cross-functional teams to define project requirements and deliver high-quality designs.
- Implemented design revisions based on client feedback, ensuring alignment with brand guidelines.
- Participated in triaging production bugs and malfunctions, adjusting development milestones and release schedules accordingly.
Customer Service Representative
6 Years 10 Months- Facilitated communication between customers and technical support for issue resolution.
- Provided technical support and processed orders through various communication channels while addressing customer complaints.
- Work with customers through various forms of communication to provide technical support, take or enter orders, or obtain details of complaints.
- Entered transaction details accurately into systems for record keeping.
- Data Management:
- Facilitated online meetings and webinars using ZOOM for team collaboration.
- Facilitated ZOOM meetings and webinars, ensuring smooth operation and engagement for participants.
- Host and operate ZOOM meetings and webinars.
- Work with fellow colleagues and partners in training to prepare for presentations on zoom with multiple presentation platforms.
- Handled daily customer communications via calls and emails for support.
- Handled daily customer interactions via calls and emails, addressing inquiries, clarifying product offerings, and resolving account issues.
- Collaborated with managers to deliver solutions; escalated issues to ensure timely resolution.
- Cultivate in-depth product knowledge; attend trainings to obtain new and updated information.
Customer Service Representative
1 Year 2 Months- Conferred with customers by telephone to provide information on products and services, process orders, cancel accounts, and gather details of complaints.
- Maintained records of customer interactions and transactions, documenting inquiries, complaints, comments, and actions taken.
- Verified implementation of necessary changes to effectively resolve customer issues.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Shift Leader
10 Months- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Counted cash accurately and prepared bank deposits for daily transactions.
- Investigated and resolved complaints about food quality, service, or accommodations to enhance customer satisfaction.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Established standards for personnel performance and customer service to ensure consistent service quality.
- Supported team members through effective leadership and collaborative efforts.
- Facilitated communication with team regarding performance evaluations and career development.
Education
High School Diploma
Skills
Database management
Microsoft systems
Virtual presentation skills
Meeting planning
Project management
Document management
Effective problem resolution
Service excellence
Timeline
Product Administration Specialist
PESI, Inc.
03.2023 - CurrentRead More
Customer Service Representative
PESI, Inc.
10.2019 - CurrentRead More
Customer Service Representative
Ashley Furniture
08.2018 - 10.2019Read More
Shift Leader
Burger King
10.2017 - 08.2018Read More
Elk Mound High School
High School Diploma
Read More