Summary
Overview
Work History
Education
Skills
Timeline
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Alexander King

Arlington,VA

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.

Overview

5
5
years of professional experience

Work History

Senior Associate, Membership Opperations

American Chiropractic Association
06.2023 - Current
  • In-house association management system (AMS) expert who trains staff on how to properly use the system
  • Enter data updates/changes, or other relevant information in member records in the AMS
  • Review AMS and membership processes on an ongoing basis to identify ways to streamline procedures, improve efficiency and reduce costs, and document all changes to standard operating procedures
  • Staff Liaison of the Membership Committee, supporting goals and initiatives
  • Working with members to provide advice and recommendations related to membership benefits and strategic membership objectives
  • Communicate with Finance team to ensure secure transmission of financial data for processing and identify and correct any invalid financial information
  • Analyze missed-payment report on a monthly basis and compare to Authorize.net fail report to create payment update list for telemarketers, email and paper update campaigns
  • Report on key metrics related to membership and generates reports to inform engagement strategy.
  • Identified and resolved problems through root cause analysis and research.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Met with members to understand needs and develop proactive solutions.

Associate, Membership Opperations

American Chiropractic Association
11.2021 - 06.2023
  • Responded to membership-related inquiries in a courteous and professional manner,
    including payment or membership information updates, renewals, online account requests,
    and membership dues and benefits inquiries.
  • Received all transactional information from all sources (telemarketers, lockbox accounts and
    those generated internally) which includes payment information updates, address changes,
    etc.
  • Identified errors or issues in AMS processes or batch postings, and work with the AMS
    vendor to correct them.
  • Served as the Staff Liaison of the Member Task Force - supporting goals and initiatives.
  • Built and created customized membership reports for data analysis purposes.
  • Made necessary changes to membership records to ensuring ongoing data integrity.
  • Generated reports to support development and implementation of marketing plans.
  • Wrote engaging and successful marketing, advertising, and website copy.

Assistant Technician + Designer Contractor

Organ
08.2018 - 10.2021
  • Working for Boellner Organ Services LLC, and assisted with R.A. Daffer Church Organs
    Inc and Austin Organs.
  • Note holder, photographer, and web designer for a pipe organ tuner/organist.
  • Held notes on a pipe organ while an organ tuner tunes, and helps the organ tuner with
    heavy lifting, such as holding onto pipes.
  • Took pictures and videos of a pipe organ tuner/organist tuning and playing the organ/piano
    for their professional website.
  • Designed organ tuner/organist’s website.

Education

Bachelor of Science - Business Administration

University of Maryland Global Campus
Adelphi, MD
08.2021

B.F.A - Digital Art + Design

Towson University
Towson, MD
05.2018

Associate of Science - General Studies

College of Southern Maryland
La Plata, MD
05.2016

Skills

  • Business Development
  • Report Writing
  • Account Development
  • Email Marketing
  • Issue Identification
  • Documentation and Reporting
  • Operations Management
  • Process Improvements
  • Proficient in Microsoft Office & Adobe Creative Suite
  • Verbal and Written Communication
  • NOAH (JL Systems) & Cobalt - AMS
  • Business Planning

Timeline

Senior Associate, Membership Opperations

American Chiropractic Association
06.2023 - Current

Associate, Membership Opperations

American Chiropractic Association
11.2021 - 06.2023

Assistant Technician + Designer Contractor

Organ
08.2018 - 10.2021

Bachelor of Science - Business Administration

University of Maryland Global Campus

B.F.A - Digital Art + Design

Towson University

Associate of Science - General Studies

College of Southern Maryland

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Alexander King