Alexander King
Jacksonville ,NC
Summary
Proven Service Technician with a solid background at A+ Heating Cooling and Electrical, adept in installation and repair, and exceptional customer service. Leveraged troubleshooting skills and mechanical abilities to enhance system performance and client satisfaction. Excelled in preventive maintenance, ensuring over 90% efficiency in operational standards. Demonstrates strong attention to detail and problem resolution capabilities, consistently improving client relations and service outcomes.
Overview
6
6
years of professional experience
Work History
Service Technician
All Seasons Heating and Air
10.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing systems to function at peak performance.
Field Service Technician
A+ Heating Cooling and Electrical
05.2022 - 08.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Gathered all information neccessary to complete load calculation and replace hvac equipment. New install and retro
Lead Trainer, Lead Service and Sales Tech
Wilmington Air
01.2019 - 02.2022
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Resolved escalated client complaints professionally and diplomatically, preserving client relationships while maintaining company standards.
- Diagnosed, evaluated and consulted with homeowners about replacement of dated hvac equipment and iaq.
Education
Hvac/r - HVAC Installation And Repair
Cape Fear Community College
Wilmington, NC08.2018
GED -
Lenoir County Communtiy College
Kinston, NC04.1998
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Mechanical abilities
- Troubleshooting skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Documentation And Reporting
Timeline
Service Technician
All Seasons Heating and Air
10.2023 - Current
Field Service Technician
A+ Heating Cooling and Electrical
05.2022 - 08.2023
Lead Trainer, Lead Service and Sales Tech
Wilmington Air
01.2019 - 02.2022
Hvac/r - HVAC Installation And Repair
Cape Fear Community College
GED -
Lenoir County Communtiy College
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