Alexander Lankester
Cincinnati,OH
Summary
Driven Systems Administrator with 2 years of experience in server management and exceptional user support. Proven history of managing complex infrastructures and backup solutions. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
years of professional experience
Work History
Jr. Systems Administrator
MIS Solutions
01.2021 - Current
- Managed onboarding and offboarding of employees for various clients
- Provisioned new software and hardware for use, following established security policies.
- Managed and Maintained File Servers, Domain Controllers and Terminal Servers
- Managed Backup Solution for 100+ Clients
- Managed 3cx Phone system for all clients
- Monitored existing clients networks and implemented changes as necessary
- Set up new networks for recently onboarded clients
- Troubleshoot issues and outages quickly and with exceptional customer service
Support Technician
MIS Solutions
01.2021 - 03.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices, and software to set up work stations for employees.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH06.2018
Skills
- Server Management
- Backup and recovery
- User Support
- Network Troubleshooting
- Network Administration
- Virtualization
- Mobile Device Management
- Device configuration
Personal Homelab
Personal homelab for learning and testing new software and technologies
Timeline
Jr. Systems Administrator
MIS Solutions
01.2021 - Current
Support Technician
MIS Solutions
01.2021 - 03.2023
Bachelor of Science - Criminal Justice
University of Cincinnati