Alexander Le
Garland,TX
Summary
Motivated and fast-learning professional looking to grow in the auto damage estimation field. I bring solid customer service experience, strong problem-solving skills, and a knack for picking up new tools and guidelines quickly. Known for staying professional, putting safety first, and providing fair, accurate, and understanding claim assessments.
Overview
5
5
years of professional experience
Work History
Loan Performing Consultant
NewRez
08.2025 - Current
- Analyzed client needs to develop tailored mortgage solutions.
- Collaborated with cross-functional teams to streamline project workflows, such as insurance and refinances.
- Assisted in creating comprehensive reports for client presentations.
- Managed client inquiries, ensuring timely and accurate responses.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Within my current time span with the company, I have been adaptable with business needs and have learned to achieve being at the top of my hiring class. Growing to be the top-performing associate.
Annuity Customer Service Representative
State Farm
11.2022 - 08.2025
- Resolved customer inquiries regarding annuity policies, ensuring clarity and satisfaction.
- Processed annuity transactions efficiently, adhering to compliance regulations and company policies.
- Educated clients on product features, benefits, and options to enhance decision-making.
- Assisted in training new representatives on customer service protocols and best practices.
Acquisition Specialist
State Farm
03.2022 - 11.2022
- Analyzed acquisition proposals to identify risks and opportunities for strategic partnerships.
- Coordinated due diligence processes, ensuring compliance with regulatory requirements and internal policies.
- Streamlined vendor selection process, enhancing efficiency in sourcing qualified suppliers.
- Developed market research reports to support decision-making in acquisition strategies.
- Collaborated with cross-functional teams to align acquisition initiatives with organizational goals. Looking to always bundle with all of the company's products.
- In this role, I had my property and casualty license.
- I was very teachable in learning how to adapt to whatever situation the customers called on, learned to be very adaptable to business needs, and was always looking for new approaches.
Manufacturing Specialist
Texas Instruments
05.2021 - 03.2022
- Operated advanced manufacturing machinery to ensure optimal production flow.
- Trained and mentored new team members on operational best practices and safety protocols.
- Analyzed production data to identify inefficiencies and recommend actionable improvements.
- Conducted regular equipment maintenance checks to minimize downtime and maintain safety standards.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
Education
Associate of Science - Finance
Richland College
Dallas, Texas, TX05-2022
High School Diploma -
Rowlett High School
Rowlett, TX05-2017
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- Teachable
- Adaptable
- Time Management
- Verbal and written communication
- Teamwork and collaboration
Timeline
Loan Performing Consultant
NewRez
08.2025 - Current
Annuity Customer Service Representative
State Farm
11.2022 - 08.2025
Acquisition Specialist
State Farm
03.2022 - 11.2022
Manufacturing Specialist
Texas Instruments
05.2021 - 03.2022
Associate of Science - Finance
Richland College
High School Diploma -
Rowlett High School